It can take up to three days for an FBA order to be imported into PlentyONE. This is because Amazon only includes the order data in the reports we use for the import after the order has been fully processed.

The reason for the delay

Amazon only saves FBA orders in the import reports once they have been fully processed. So even if you already see the order in Seller Central, it can still take two to three days after receipt by Amazon for the data to be available for import by us.

What does this mean for manual retrieval?

You must also take this delay into account when manually requesting reports for possibly missing orders. When requesting, always choose a longer period (e.g. the last 3-4 days) to ensure that recently processed but older orders are also included.