- Check the live download of your catalogue. The data looks like this:
productSafety
name "Company name"
address "Sample Street 1a 12345 Kassel Germany"
regionCode "DE"
email "service@mustermann.com"
phone "+49123456789"- If the data is present: check the article data in the OTTO Market backend under Product overview > Edit article # > Features > Product safety (Responsible person in the EEA) .
Also check for errors in the log.
The most common errors can be found under the following integrations under Data > Log :
Plenty\Modules\Otto\Item\Commands\ItemReportResultCommand (contains only SKUs)
Plenty\Modules\Otto\Item\Services\ItemExportService (contains only variant IDs)
- If the data is not visible in the live download, please check the data under "Setup > Articles > Settings > Manufacturer" for completeness.
If necessary, save your catalogue again.
Article data is transmitted once daily.
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