An Amazon credit note may fail to import if a warehouse was deleted between the import of the order and the import of the credit note. The validation then fails, and the credit note is discarded.

How to recognise the problem

• The refund is available on Amazon, but the credit note is missing in PlentyONE.
• Under the identifier AmazonCreditNoteImport, the log contains the message validation error found with the level CRITICAL.
• The message contains the amazonOrderId of the affected order and RETURN as the transactionType.

What to do

1. Create the affected credit note manually.
2. Do not delete any warehouses, especially those linked to orders.