The automatic credit note import does not only import credit notes that you initiated yourself, but also credit notes generated by Amazon.

Possible causes

• Amazon initiated the refund to the customer itself, for example because a parcel was damaged and Amazon is covering the costs.
• Amazon only refunded the shipping costs to the customer. In this case, you receive a credit note without an order item.

How to check the case

1. Open Seller Central and search for the refund for the affected order.
2. Check whether Amazon initiated the refund itself.

A credit note imported via the interface is generally also available in Seller Central.