You can set return policies on eBay or in PlentyONE in the menu Setup » Markets » eBay » Terms & Conditions » Tab: Return Policies. The settings you make in PlentyONE override the conditions stored on eBay.
Create a return profile
- Open the menu Setup » Markets » eBay » Terms & Conditions » Tab: Return Policies » Tab: New.
- Make the following settings:
| Setting | Explanation |
|---|---|
| Profile Name | Enter a profile name. |
| Return | Choose whether the item can be returned or not. |
| Return Period | Select the return period that will be displayed in the return policies on eBay. |
| Return Shipping Costs | Choose whether buyers or sellers bear the return shipping costs. Update the relevant listings. |
| Credit | Specify which options are available to buyers after the return (e.g. refund, replacement or exchange item). (Only for certain eBay platforms, e.g. USA). |
| Return Fee | Specify whether a percentage of the purchase price is charged as a fee for the return. (Only for certain eBay platforms, e.g. USA). |
| Description | Enter a description text that will be displayed on eBay in the field Return Policies: Additional Information. This field must be completed if a return is allowed. |
- Save ($\text{Save}$) the settings.
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