ServiceDesk

  • When Is a Product Catalog Required for Amazon?

    A product catalog is required whenever you need to transfer prices (offer catalogue) or product data (respective product catalogue) to Amazon – for example, when creating a new offer (offer catalogue) for an item that already exists in the Amazon catalog or when updating product information such as titles, descriptions, or images.No catalog is needed if you're only sending inventory data (stock levels) for products that are already listed on Amazon. The stocks are updated separately. As before, the stock update is based on the Amazon default settings, price or product details remain unchanged.In summary:✅ Catalog required when: transferring prices or product data, creating a new offer❌ No catalog required when: only updating inventory

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  • Should I use the adapter or create product catalogs?

    The adapter is only a transitional solution for transferring product data. Catalogs are the long-term and recommended solution for transferring product and offer data to Amazon.Adapter as a transitional solutionYou can use the adapter if you need time to adjust your data structure.The adapter is helpful if you still use many free text fields and attributes that you first need to convert into properties in order to use product catalogs.Using the adapter is therefore a way to give yourself time to create your product catalogs.Important: With the adapter, only product data can be transferred to Amazon, but no offer data. Creating offer catalogs is therefore mandatory, even if you use the adapter as a transitional solution for product data.How to activate the adapterTo use the adapter, open the menu:Setup » Markets » Amazon » Data Exchange » Data ExportEnable the option Enable product export via the adapter (without test mode) in the section Product Export - Adapter.Recommendation: Catalogs are the long-term solutionWe recommend that y...

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  • What should I consider when switching to catalogue-based integration?

    You should start the switch to catalogue-based integration as early as possible.Tip for the switchStart early: Start the switch to catalogues as early as possible.Alternatives are temporary: Some of the alternatives to using catalogues are only temporarily available and also require configuration.

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  • What transitional solutions are available for product creation without a product catalogue?

    As an alternative to product creation via the product catalogue, a adapter or manual export is available as a transitional solution.The adapter solution (transitional solution)The adapter is a temporary solution that supplements existing flat file information with additional data.Function: The adapter accesses the current flat file information (including attributes and free text fields) to give you time for the transition.Important: It is recommended to no longer use the adapter solution and instead work directly with product catalogues.Manual exportAnother alternative is the manual export and upload of data into Amazon Seller Central.

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  • When do I need a product catalogue and when an offer catalogue for Amazon?

    You need both types of catalogues depending on whether your item is already listed on Amazon and whether you want to transfer new item data.Creating a product catalogueYou create a product catalogue in the following cases:If the item you want to offer is not yet listed on Amazon.If you want to update existing item information (e.g. title, brand, bullet points).Function: With the product catalogue, you transfer the merchant-independent item data to Amazon so that the item can be listed on Amazon.Creating an offer catalogueYou must always create an offer catalogue in order to sell your item on Amazon.In addition to the product catalogue: You always need it to be able to sell the item, as it contains the merchant-specific data.If the item is already listed on Amazon: You create it to transfer your offer data (e.g. price, stock, delivery time, condition) and to attach yourself to an already existing listing.In summary: With a product catalogue, you can list an item that does not yet exist on Amazon. But to actually be able to sell the ...

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  • What is an Amazon listing and what components does it consist of?

    An Amazon listing describes the complete presentation of your item on the sales channel Amazon. It contains all relevant information that Amazon needs so that your item can be found and sold, such as title, description, images, price, stock, and shipping information.The two components of a listingAn Amazon listing consists of two clearly separated components, which are transmitted via different catalogs:Product data (Product)These describe the item itself (e.g. title, brand, bullet points, technical details).They are ASIN-related and thus identical for all sellers offering the same product.The transmission takes place via a product catalog.Offer data (Offer)These are seller-specific and vary depending on the seller.They include details such as price, stock, delivery time, and condition.The transmission takes place via an offer catalog.

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  • How do I use the Amazon adapter and activate it for production?

    You do not need to make any separate settings for the Amazon adapter in PlentyONE, as it does not have its own menu. The functions for the adapter can be found directly in the menu Setup » Markets » Amazon » Data exchange » Data export.Functions of the adapterIn the menu Setup » Markets » Amazon » Data exchange » Data export you will find the sections Article export - Adapter and Processing results from article export via the adapter.Here you have the following options:Manual export: You can manually export article data.Error reports: You can download CSV files containing errors that occurred during an export.By default, the article data is automatically exported to Amazon once daily via the adapter.Activating the adapter for production (validation mode vs. production mode)Until now, the adapter was only available by default in validation mode. In this mode, the article data is not transferred to the live Amazon environment but continues to be sent in parallel via flat files. This allows you to test your settings risk-free.You can ...

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  • What is the adapter for the Amazon data export?

    The adapter is a technical transitional solution that enables an automated transition from the old item data export using flat files to the new, catalogue-based item data export. It serves as a "bridge" for a gradual migration to the new Amazon integration.Purpose and recommendationThe aim of the adapter is to export item data correctly to Amazon without you having to immediately convert all characteristics and free text fields into properties. The new catalogue export supports only properties.Important note: The adapter solution is only a temporary solution. It is intended to give you time to transfer your characteristics into properties and configure regular product catalogues for Amazon. We strongly recommend that you no longer use the adapter solution and instead work directly with product catalogues.Functionality and limitationsPlease note the following important points when using the adapter:Item data only: The adapter can only transfer item data, but no offer data.Offer catalogue required: To export offer data (such as price...

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  • What are catalogs and what formats are there?

    Catalogs are a tool in your PlentyONE system that allows you to export data from your system in order to either transfer it to external channels or save it in a file.How catalogs work with marketplace formatWith catalogs that use a marketplace format, you can tailor the information about your product range precisely to the requirements of a sales channel.You assign a suitable PlentyONE data field to each data field of the sales channel.When exporting your variant data, the sales channel's data fields are then populated with the correct data from PlentyONE.The two main catalog formatsYou basically distinguish between two different catalog formats in PlentyONE:Marketplace formats: For exporting item data to sales channels (e.g. Amazon, eBay).Standard formats: For exporting data from your PlentyONE system into a file (e.g. CSV, XML).

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  • Difference Between “Product” and “Offer” in the Amazon Listing API

    Difference Between “Product” and “Offer” in the Amazon Listing APIPurpose of this Document:This FAQ is designed to help Amazon sellers understand the difference between a Product and an Offer within the Amazon Listing API to make the background behind different catalogs more tangible1. What is a “Product” in the Amazon Listing API?Answer:A Product refers to a unique physical or digital item in the Amazon catalog — for example, a book, a pair of shoes, or a smartphone. It is uniquely identified by an ASIN (Amazon Standard Identification Number).Characteristics of a Product:Contains core information like title, brand, description, images, dimensions, weight, etc.Only created once in the Amazon catalog.Can be offered by multiple sellers.2. What is an “Offer” in the Amazon Listing API?Answer:An Offer is the individual listing created by a seller for a specific Product. It links a seller to an existing Product in the catalog.Characteristics of an Offer:Includes price, inventory, shipping terms, delivery time, and condition (new, used, e...

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  • Where can I find information about the new Listing API/Amazon catalogues?

    In our migration guide you will find all the information you need to switch to the new API for item data/price/inventory synchronisation.This will be continuously expanded as more information on the topic becomes available.

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