ServiceDesk

  • Amazon: Variations without SKU are now included in the offer export

    FixedVariations that did not have an SKU were ignored when exporting the Amazon offer catalogue and were not exported to Amazon. This error has now been fixed. A SKU is now generated for variations without an SKU, and the variations are included when exporting the offer catalogue.VersionAvailable frombeta14 November 2025early14 November 2025stable14 November 2025

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  • New: Flags and tags are now also applied when updating offers

    The flags and tags you selected as export filters in the item settings for Amazon under Setup » Markets » Amazon » Settings » [Open Amazon account] » Tab: Item settings were previously only used when creating offers. These flags and tags are now also automatically applied as filters when updating offers.This ensures that only your existing offers on Amazon are updated. It also helps prevent the unintended creation of incomplete offers on Amazon when updating offers. Version        Available frombeta8 October 2025early8 October 2025stable8 October 2025

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  • Amazon: Fixed exception error during item export

    When exporting items to Amazon, the export process could be interrupted if a variation of an item could not be created. This issue has now been fixed. If a variation cannot be created, this variation will be skipped during the export and the item export will continue.VersionAvailable fromstable25 September 2025

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  • Change: Behaviour for transferring item and variation images in catalogues

    The behaviour for mapping item and variation images in catalogues has been updated. Previously, it was possible to transfer single images or image lists from a fallback data source for an image data field to Amazon in addition to the main data source. In such cases, the contents of both the fallback and main data sources were merged into a single list and transmitted to Amazon.From now on, the following logic applies:Single images from the fallback data source will only be transferred if no mapped single image or image list can be found in the main data source. Single images from the fallback data source will no longer be transferred additionally.Image lists from the fallback data source are combined with the image list in the main data source into a single list if both data sources contain content. From this combined list, as many images are transferred to Amazon as the number of available following image data fields in the catalogue. Excess images will not be sent to Amazon.Note: If you have used the previous logic to transmit mu...

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  • Amazon | New: Deactivate creation of new offers on Amazon

    It is now possible to define in the offer catalogues for Amazon that existing offers are only updated and no new offers are created on Amazon. You can control this with the setting 'Deactivate creation of new offers (existing offers will continue to be updated)' in the settings of an offer catalogue.This setting is deactivated by default. Link to relevant manual pages: Deactivate creation of new offers on Amazon   Version Available from stable 04 August 2025

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  • Change: “Marketplace” selection when creating Channel maps for Amazon

    Amazon has data fields that are named the same in all sales channels (e.g. Amazon.de, Amazon.fr), but whose values differ depending on the country. When creating a Channel map for Amazon in the Data » Catalogues » Tab: Channel maps menu, you can now select a country-specific sales channel for Amazon (e.g. Amazon - Germany, Amazon - France) in the Marketplace field. This ensures that country-specific values in the data fields are correctly mapped and transmitted.Version:Available from:beta1 August 2025early1 August 2025stable1 August 2025

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  • Amazon | New: Manually exporting catalogues

    You now have the option to manually export product and offer catalogs to Amazon. This can be helpful, for example, if you have created a new catalog that you want to export to Amazon immediately without having to wait for the next automatic offer or product export. You can find the function in the Setup » Markets » Amazon » Data exchange » Data export menu.  Version Available from stable 01 August 2025  Link to relevant manual page: Manually exporting catalogues

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  • Amazon | Changed: Generation of SKUs in test mode

    The export of the offer catalogue with activated test mode has so far led to SKUs being saved on the exported variations. This behaviour has been adjusted. From now on, no SKUs will be created on the variations when the test mode of the offer catalogue is activated.  VersionAvailable fromstable31 July 2025

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  • Amazon – Changelog CW29/CW30

     Overview of previously unannounced changes in the Amazon integration.Amazon Adapter New – Important: Contrary to the previous announcement, the adapter is no longer activated automatically. You now have full control: the test mode can be deactivated manually in the adapter settings. This also disables the deprecated feed submission. See Documentation Change: Offer-related data has been removed from the adapter. Only product data is now exported via the adapter. Offers are processed via the single price/stock process or via the offer catalogue. Change: Default limit for manual exports via the adapter has been reduced from 1000 to 100 to improve feedback report performance. Amazon Price Updates Fix: Between 16.07 and 24.07, price updates were not sent to all Amazon platforms in some cases. Both the catalogue and legacy processes were affected.Amazon Catalogue (Offer & Product) Fix: In some cases, product catalogues could not be exported. This issue has been resolved. New: Preview and download of the export file is now availabl...

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  • 🛠️ Update – Catalogue Template Schemas Revised

    The schemas of the catalogue templates have been updated to reflect Amazon’s recent changes.Amazon has improved the attribute selection for numerous product types by removing redundant attributes and refining the assignment of relevant attributes per product type. 🔍 You can find full details of the adjustments here: LINK

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  • Amazon - Changes & Updates and Channel Maps

    🆕 NewChannel Maps are now available for Amazon product catalogues. In the new offer catalogue, the ASIN source is now included as a suggested mapping. The catalogue settings now display which Seller ID and channel (e.g. amazon.de, amazon.pl) the catalogue was created for. Multi-ASIN support has been added to the product catalogue export. 🔁 ChangesThe naming of product types in the offer catalogue has been updated: instead of “PRODUCT”, it now shows “Product (Angebot)” or “Product (Offer)” – for clearer distinction. The Brands / Manufacturer attribute has been adjusted: Amazon’s suggested values are now hidden. This allows you to directly link your property values 1:1 without needing a mapping. The feedback report for catalogues in test mode is now generated every 5 minutes. The report now also includes successful (valid) responses. 📘 Migration GuideThe structure of the catalogue chapter has been revised. New chapters were added explaining how to activate product and offer catalogues – including notes on their differing export inter...

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  • Amazon – New Product Types Now Visible + Offer Catalogue Best Practice Available

    ✅ Fix: Product Type SelectionA display issue affecting the new product types has been resolved. All new product types should now be visible as expected. If you still don’t see the option, please check your view settings (e.g. active filters or column visibility in the catalog). 🔧 Change: Field Adjustments in Product TypesWe’ve updated several fields within the product type configuration – for example, Brand and Manufacturer. You can now send custom values even if they’re not part of Amazon’s suggested values. This gives you more flexibility when managing your data. 📘 New: Best Practice for Offer CatalogWe’ve published a best practice guide to help you configure your offer catalog. It provides a general orientation on how to map key fields like price, stock, and SKU – especially helpful when getting started. 👉 Go to the best practice: https://knowledge.plentymarkets.com/en-gb/manual/main/markets/best-practice-amazon-migration-offers.html

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  • Amazon - Updates 01.07.2025

    Change:To improve clarity, we’ve renamed the Offer Catalogue:You’ll now find it listed as Offer (formerly known as Product (listing_Offer_Only)) in the catalogue section.Update:The schemas used by the catalogue templates have been updated in line with Amazon’s latest changes. Amazon has refined the attribute usage and selectable values for numerous product types. These changes remove redundant attributes and improve the assignment of relevant attributes to each product type.You can review the full details in the Amazon Changelog:👉 Amazon Changelog – June 2025 (Excel) Migration Guide:The migration guide has been expanded and revised in several sections to avoid confusion. We now use the term Offer Catalogue consistently throughout. In Progress – Current Work in Progress:Fix for Item View: We’re currently waiting for a fix to be released for the item view, so that you can check the newly assigned product types directly in the catalogue. Channel Maps Integration for Amazon: Work is underway to support Channel Maps, which will help man...

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  • Amazon - Updates and Changes Catalogue

    New – Partial updates now possibleBased on your feedback, we’ve adjusted the catalogue logic: You can now define how unmapped fields should be handled directly within the catalogue settings – in addition to enabling test mode.Previously, empty mappings were interpreted as delete commands and sent to Amazon accordingly, as described in the manual. This has now changed: Such fields will be ignored moving forward, enabling partial updates of your Amazon offers directly from Plenty.This new logic is enabled by default. If you prefer to continue using full updates, you can revert to the previous behaviour in the settings at any time.👉 More information:https://knowledge.plentymarkets.com/de-de/manual/main/maerkte/amazon-migration.html#nicht-zugeordnete-datenfelderMigration Guide Migration guide updatedThe migration documentation has been expanded with the following sections:Creating product catalogues Go to section Bullet point descriptions Go to section Target audience (Audience) descriptions Go to section

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  • Update - Amazon - Catalogue and new features

    Product Type Migration in the Item ViewNew: We have completed the migration of product types in your system. Based on your previous usage, the corresponding new product types have been activated automatically.Note: Due to a current display issue in the item view, the product type may not be visible. We are working on a fix and will notify you as soon as it becomes available. Offer CatalogueFix: In some cases, the Audience: Amazon Business (B2B) attribute was not correctly set, even though the seller was registered for B2B on Amazon. New Data Fields: Up to four new sections for Purchasable Offer have been added. This allows you to set separate prices for MFN, FBA, and, where applicable, Amazon Business. Test Mode: You can now activate Test Mode within the catalogue settings. Once enabled and the catalogue is active, a simulated export will be triggered. Instead of sending real data, the system performs a validation via the Amazon API. You can find the corresponding error report under: Setup → Markets → Amazon → Data Exchange Product...

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  • Changes - Amazon Catalogue

    Fixes🛠️ Fixed an issue where only one Amazon account could be selected during catalog creation. 🛠️ Fixed: It’s no longer necessary to select a format in the catalog settings before saving. New Features✅ Product type selection is now available in Amazon Settings. This triggers the download of the required catalog template for the selected Seller ID. New section under Setup → Markets → Amazon → Add catalog templates: You can now define which product types you want to sell your items in. This selection triggers the schema download and creates the product type catalog. Note: it may take a few minutes (~15 min) between activation and catalog availability.✅ New in the ITEM UI: An additional dropdown is now available to select the new product types. During the migration, this field will be prefilled based on your currently used (old) product type 📌 A separate announcement will follow early next week after we’ve completed the migration from old to new product types for you.

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  • Amazon – Unified Interface for Stock & Price Updates

    We’ve standardised transfer method for stock and price updates by switching to the new JSON_LISTING_FEED interface.All sellers now use the same transfer method. What this means for you: Stock and price updates are now submitted via Amazon Feeds (JSON_LISTING_FEEDS)You’ll find the related processing and submission reports under a new feed type in the Setup --> Amazon --> Feeds --> Filter Amazon Common Listing FeedIt appears that submission reports are displayed in Seller Central as if a product spreadsheet was uploaded. We’re still clarifying this with Amazon

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  • New Amazon Offer Catalog is visible

    The new Amazon Offer Catalog is now published and visible to all, but export is currently deactivated.Take some time to explore the catalog and share your feedback with us – it will help us improve the catalog and create documentation that fits your needs.FeedbackCatalog can be found: Data → Catalogues → Create Catalogue → Marketplace: Amazon.Important: An active Amazon account is required.Before saving your created catalog, go to the catalog’s settings → Format Settings and select Format: JSON (Patch).Update 07/07/2025: It is no longer necessary to select the format manually. By default—contrary to what is shown in the screenshot—JSON (PUT) is now preselected. This setting has no impact on the automatic export and only applies to the manual export, which is currently disabled.

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  • Deactivation of Amazon Assistant for Catalogue Creation

    To prepare for the rollout of the new Amazon catalogue, we’ve deactivated the Amazon assistant for creating catalogues. The updated version of the Amazon catalogue will soon be available for creation under Data » Catalogues. We’ll provide more details as soon as the new setup is fully activated. To stay up-to-date, check out our migration guide (https://knowledge.plentymarkets.com/en-gb/manual/main/markets/amazon-migration.html) and the Product Information Hub (https://whatsnew.plentyone.com/en/board/introducing-new-amazon-catalog-implementation-sp-api-integration).

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  • Amazon.ie – Order Handling Now in Regular Operation

    We’ve closed the beta phase and moved Amazon.ie to regular business. The integration will be rolled out on all systems within the next few days.Here’s what’s already supported:Order import: MFN and FBA orders from Amazon.ie are imported into PlentyONE.Address handling: Shipping and billing addresses are correctly formatted during import.Shipping confirmations: Once marked as shipped in PlentyONE, the shipping info is sent to Amazon.ie.Invoice upload: Invoices are created and uploaded in PlentyONE.Supported for sellers without VCS and with VCS LiteVAT is calculated and adjusted for IrelandCredit notes: Credit notes from Amazon.ie are imported into PlentyONE.👉 Further features are in progress, keep an eye on our roadmap. We’ll keep you updated.

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