If Kaufland orders from Austria (Kaufland AT) are imported without an article number and variant ID, this is usually due to an incorrect assignment of the SKU to the respective variant. As a result, PlentyONE cannot match the offer ID transmitted by the marketplace and cannot automatically deduct the stock.

Cause of the error

When creating new offers via the catalogue export, the system assigns or generates specific SKUs. If the SKU stored on the variant differs from the id_offer / sellerExternalReference actually listed on Kaufland (e.g. due to manual entry or incomplete SKU update), the mapping fails during order import.

Solution and correction of the SKU

1. Check the exact offer ID (id_offer) of the affected variant in the Kaufland Seller Portal.

2. Navigate in PlentyONE to: Articles » Articles and open the affected variant.

3. Switch to the Availability tab.

4. Adjust the SKU in the SKU section for the marketplace Kaufland AT exactly to the offer ID from Kaufland (e.g. to the pure variant ID without country suffix, if Kaufland expects this).

5. Ensure that under Setup » Markets » Kaufland » Settings the old offer export is not active in parallel if the new catalogue export is already being used, to avoid data overwrites.

Note for already imported orders: Old orders already imported without an article number must be manually assigned once in the system to correctly deduct stock. New orders will be automatically linked again after adjusting the SKU.