If Kaufland orders from Austria (Kaufland AT) are imported without an article number and variant ID, this is usually due to an incorrect assignment of the SKU to the respective variant. As a result, PlentyONE cannot match the offer ID transmitted by the marketplace and cannot automatically deduct the stock.Cause of the errorWhen creating new offers via the catalogue export, the system assigns or generates specific SKUs. If the SKU stored on the variant differs from the id_offer / sellerExternalReference actually listed on Kaufland (e.g. due to manual entry or incomplete SKU update), the mapping fails during order import.Solution and correction of the SKUCheck the exact offer ID (id_offer) of the affected variant in the Kaufland Seller Portal.Navigate in PlentyONE to: Articles » Articles and open the affected variant.Switch to the Availability tab.Adjust the SKU in the SKU section for the marketplace Kaufland AT exactly to the offer ID from Kaufland (e.g. to the pure variant ID without country suffix, if Kaufland expects this).Ensu...

When Kaufland orders arrive in PlentyONE without an item ID, variant ID, or with missing position data, this is usually due to multiple Kaufland accounts created with identical login details or duplicate SKUs assigned to a variant.Cause of the problemDuring import, PlentyONE matches the id_offer transmitted by Kaufland with the SKU stored in the system. The assignment fails if:Multiple Kaufland accounts have been created in PlentyONE using the same API login details.A single variant has been assigned multiple SKUs for the same origin (e.g. Kaufland DE).Step-by-step guide to troubleshootingNavigate in your PlentyONE system to: Setup » Markets » Kaufland » Settings.Check the Kaufland accounts created. If multiple accounts with identical login details exist, delete the duplicate accounts so that only one account remains.Navigate to: Items » Edit Items and open the affected variant.Switch to the SKU tab.Check the entry list for Kaufland DE and delete any redundant duplicate SKUs, so that exactly one SKU is stored for this origin.Save t...

The flow Send shipping confirmation to Kaufland.de automatically informs Kaufland that the items of an order have been shipped. If the flow cannot be completed, the order is moved to the status that you selected for the setting Order status for orders with failed shipping confirmations. Check orders in this status:Is the shipping service provider linked correctly?Is a tracking number saved for the order?After correcting the order, move the order to the status that triggers the flow Send shipping confirmation to Kaufland.de.

Order updates in PlentyONE can take up to 3 hours.If the order is still not updated within this time, it is either due to technical issues between PlentyONE and Kaufland or the order has been cancelled.Cancelled orders are not updated in PlentyONE once they have been imported and remain in status 1.If the order has not been cancelled but still remains stuck in status 1, please create a ticket and support can re-import your order for you.

Orders can currently be imported/updated with a delay of up to 3 hours.Alternatively, a manual import can be requested via a ticket. Due to the volume, import by support is not guaranteed. For a manual import, we need the following information in technical support:Plenty IDexternal order IDKaufland account ID (can be found in the Kaufland settings in Plenty)Storefront (DE, CZ, SK, PL, AT)

If you already have order imports active for the Storefront DE, SK, CZ or PL, the Kaufland settings for your desired Kaufland account must be saved again when using the Storefront AT retroactively.To do this, it is sufficient to press the save button under Setup > Markets > Kaufland > Settings > Account ID: ATTENTION!After this saving, only new orders will be imported.If you want already existing orders for AT to be imported, this does not happen automatically and must be arranged by our support.Please contact technical support with the following data:PlentyIDexternal order IDKaufland Account ID (can be found in the Kaufland settings in plenty)Storefront

If you already have order imports active for the Storefront DE, SK and/or CZ, the Kaufland settings for your desired Kaufland account must be saved again when subsequently using the Storefront PL.To do this, simply press the save button under Setup > Markets > Kaufland > Settings > Account ID: WARNING!After this saving, only new orders will be imported.If you want already existing orders for PL to be imported, this does not happen automatically and must be arranged by our support.Please contact technical support with the following information:PlentyIDexternal order IDKaufland Account ID (can be found in the Kaufland settings in plenty)Storefront

If you already have order imports active for the Storefront DE, the Kaufland settings for your desired Kaufland account must be saved again when subsequently using the Storefront SK.To do this, simply go to Setup > Markets > Kaufland > Settings > Account ID and press the save button: ATTENTION!After this saving, only new orders will be imported.If you want to import already existing orders for SK, this does not happen automatically and must be arranged through our support.Please contact technical support with the following data:PlentyIDexternal Order IDKaufland Account ID (can be found in the Kaufland settings in plenty)Storefront

If you already have order imports active for the Storefront DE, when subsequently using the Storefront CZ, the Kaufland settings for your desired Kaufland account must be saved again.To do this, simply go to Setup > Markets > Kaufland > Settings > Account ID and press the save button:  ATTENTION!After this saving, only new orders will be imported.If you want existing orders for CZ to be imported, this does not happen automatically and must be arranged through our support.Please contact us in the forum with the following information:PlentyIDexternal Order IDKaufland Account ID (can be found in the Kaufland settings in Plenty)Storefront

Refunds to KauflandThe refund or cancellation is carried out via event action. Checking the logs:Integration: PlentyLegacy\Modules\EventSystemIdentifier: KauflandReference type: orderIDorReference type: externalOrderIdReference value: your order ID (orderId) or the external order ID (externalOrderId)Successful messages are displayed under level:info. Error messages are consequently under level:error.If you find an error log, check whether your refund may already have been processed previously on Kaufland. The refund/cancellation request can only be sent to Kaufland if it has not yet been carried out.Error messages: errorCode:400 errorMessage:Validation FailedThe message looks as follows:Object requestURL:"https://sellerapi.kaufland.com/v2/order-units/314567919523486/cancel" errorCode:400 errorMessage:"{\"message\":\"Validation Failed\",\"errors\":[]}" Trigger:"backend: POST /rest/orders/796239/returns" If the cancellation has not already been reported directly to Kaufland beforehand, the event action for the cancellation should be ...