The order update can currently take up to 3 hours.If the order is still not updated within this time, this is either due to technical problems or the order has been cancelled.Currently, cancelled orders are not updated in PlentyONE if they have already been imported.

Orders can currently be imported/updated with a delay of up to 3 hours.Alternatively, a manual import can be requested via a ticket. Due to the volume, import by support is not guaranteed. For a manual import, we need the following information in technical support:Plenty IDexternal order IDKaufland account ID (can be found in the Kaufland settings in Plenty)Storefront (DE, CZ, SK, PL, AT)

If you already have order imports active for the Storefront DE, SK, CZ or PL, the Kaufland settings for your desired Kaufland account must be saved again when using the Storefront AT retroactively.To do this, it is sufficient to press the save button under Setup > Markets > Kaufland > Settings > Account ID: ATTENTION!After this saving, only new orders will be imported.If you want already existing orders for AT to be imported, this does not happen automatically and must be arranged by our support.Please contact technical support with the following data:PlentyIDexternal order IDKaufland Account ID (can be found in the Kaufland settings in plenty)Storefront

If you already have order imports active for the Storefront DE, SK and/or CZ, the Kaufland settings for your desired Kaufland account must be saved again when subsequently using the Storefront PL.To do this, simply press the save button under Setup > Markets > Kaufland > Settings > Account ID: WARNING!After this saving, only new orders will be imported.If you want already existing orders for PL to be imported, this does not happen automatically and must be arranged by our support.Please contact technical support with the following information:PlentyIDexternal order IDKaufland Account ID (can be found in the Kaufland settings in plenty)Storefront

If you already have order imports active for the Storefront DE, the Kaufland settings for your desired Kaufland account must be saved again when subsequently using the Storefront SK.To do this, simply go to Setup > Markets > Kaufland > Settings > Account ID and press the save button: ATTENTION!After this saving, only new orders will be imported.If you want to import already existing orders for SK, this does not happen automatically and must be arranged through our support.Please contact technical support with the following data:PlentyIDexternal Order IDKaufland Account ID (can be found in the Kaufland settings in plenty)Storefront

If you already have order imports active for the Storefront DE, when subsequently using the Storefront CZ, the Kaufland settings for your desired Kaufland account must be saved again.To do this, simply go to Setup > Markets > Kaufland > Settings > Account ID and press the save button:  ATTENTION!After this saving, only new orders will be imported.If you want existing orders for CZ to be imported, this does not happen automatically and must be arranged through our support.Please contact us in the forum with the following information:PlentyIDexternal Order IDKaufland Account ID (can be found in the Kaufland settings in Plenty)Storefront

Refunds to KauflandThe refund or cancellation is carried out via event action. Checking the logs:Integration: PlentyLegacy\Modules\EventSystemIdentifier: KauflandReference type: orderIDorReference type: externalOrderIdReference value: your order ID (orderId) or the external order ID (externalOrderId)Successful messages are displayed under level:info. Error messages are consequently under level:error.If you find an error log, check whether your refund may already have been processed previously on Kaufland. The refund/cancellation request can only be sent to Kaufland if it has not yet been carried out.Error messages: errorCode:400 errorMessage:Validation FailedThe message looks as follows:Object requestURL:"https://sellerapi.kaufland.com/v2/order-units/314567919523486/cancel" errorCode:400 errorMessage:"{\"message\":\"Validation Failed\",\"errors\":[]}" Trigger:"backend: POST /rest/orders/796239/returns" If the cancellation has not already been reported directly to Kaufland beforehand, the event action for the cancellation should be ...