Order updates in PlentyONE can take up to 3 hours.

If the order is still not updated within this time, it is either due to technical issues between PlentyONE and Kaufland or the order has been cancelled.

Cancelled orders are not updated in PlentyONE once they have been imported and remain in status 1.

If the order has not been cancelled but still remains stuck in status 1, please create a ticket and support can re-import your order for you.