When Kaufland orders arrive in PlentyONE without an item ID, variant ID, or with missing position data, this is usually due to multiple Kaufland accounts created with identical login details or duplicate SKUs assigned to a variant.

Cause of the problem

During import, PlentyONE matches the id_offer transmitted by Kaufland with the SKU stored in the system. The assignment fails if:

• Multiple Kaufland accounts have been created in PlentyONE using the same API login details.

• A single variant has been assigned multiple SKUs for the same origin (e.g. Kaufland DE).

Step-by-step guide to troubleshooting

1. Navigate in your PlentyONE system to: Setup » Markets » Kaufland » Settings.

2. Check the Kaufland accounts created. If multiple accounts with identical login details exist, delete the duplicate accounts so that only one account remains.

3. Navigate to: Items » Edit Items and open the affected variant.

4. Switch to the SKU tab.

5. Check the entry list for Kaufland DE and delete any redundant duplicate SKUs, so that exactly one SKU is stored for this origin.

6. Save the changes.