Orders can currently be imported/updated with a delay of up to 3 hours.
Alternatively, a manual import can be requested via a ticket. Due to the volume, import by support is not guaranteed.
 

For a manual import, we need the following information in technical support:

• Plenty ID
• external order ID
• Kaufland account ID (can be found in the Kaufland settings in Plenty)
• Storefront (DE, CZ, SK, PL, AT)