ServiceDesk

  • How do I activate the catalogue export to Temu?

    After you have created a catalogue for exporting your item data to Temu, you still need to activate it to start the data exchange. You can do so as follows:Open the menu Data > Catalogues.Find your Temu catalogue in the displayed list.Activate the toggle in the Active column of your Temu catalogue.Once your catalogue is activated the associated data will be automatically exported to Temu every 15 minutes. You can check the export status at any time in Data > Catalogue Export Status.

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  • Which data field mappings are recommended for Temu offer catalogues?

    To make setting up your catalogue easier, we have compiled a list of recommended data field mappings. Do note that these are only recommendations. Depending on how you maintain your product data, other mappings may be appropriate.Marketplace FieldMandatory?Recommended PlentyONE MappingGeneralSKUyesVariation > Variation IDStockyesStock > Total virtual stock > Physical stockorStock > Virtual Total Stock > Net StockPriceyesSales Price > Sales Price, select Currency and Sales priceCurrencyyesOwn value, value EURInternalVariation IDyes(This field is automatically mapped.)

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  • How do I assign data fields in my Temu offer catalogue?

    After you have created an offer catalogue for Temu, you need to map your item data to the Temu data fields. To do so, proceed as follows:Open the menu Data > CataloguesSelect your Temu Offers catalogue.Map a data source from your system to each required Temu data field. You can use the recommended mappings in the FAQ 'Which data field mappings are recommended for Temu offer catalogues?' for this.Click Save.Tip: If Temu requires a data field that does not exist in PlentyONE, you can create your own property for it. Then you can link this to your variations and save the corresponding values as property values.

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  • How do I create a catalogue to export offers to Temu?

    To send your offer data to Temu, you need to create and activate a corresponding catalogue in PlentyONE. You can do so as follows:Open the menu Data > Catalogues.Click on Create Catalogue.Enter a name for your catalogue.Select the following options in the dropdown lists:Marketplace: Temu OffersExport Type: ListingCategory: Temu OffersClick on CREATE CATALOGUE.Your catalogue will then be created and opened for further editing. You must then map the fields specified by Temu to your offer data in PlentyONE. Once the catalogue, account, listing and variants are activated, the data will be automatically exported every 15 minutes.

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  • How can I adjust the account settings for Temu?

    You can change the name of your Temu account at any time. Here is how to do it:Open the menu Sales Channels > Accounts.Select your Temu account.Go to the Account Settings tab.Enter the new name.Save the changes.

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  • What do the individual channel settings for Temu mean?

    Here is a brief overview of the most important setting areas and their function:API Credentials:Access Token: Enter the Access Token you received from Temu here. Note: Each token is only valid for 90 days. You must manually check its validity in the Temu backend, as there is no automatic notification for this.General:Active: Enable this option to start the data exchange.Country: Select the country in which you want to offer your products.Orders:Cron for item export: If you enable this option, then your item data is are automatically imported into PlentyONE once a day.Cron for order import: If you enable this option, then Temu orders are automatically imported into PlentyONE every 15 minutes.Import customer cancellations: Enable this to also import cancellations from customers every 15 minutes.Order status for cancelled orders: Specify which status cancelled orders should receive in PlentyONE.Link shipping profiles:Temu shipping provider: Link a Temu shipping provider here with your corresponding shipping provider in PlentyONE.

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  • How do I configure the channel settings for Temu?

    To configure the channel settings for Temu in PlentyONE, proceed as follows:Open the menu Sales Channels > Accounts.Click on the tile of your Temu account to open the settings.Adjust the settings in the various areas (API credentials, General, Orders, Link shipping profiles). Note that most areas can only be edited once you have entered a valid Access Token and saved it.Save your settings to apply them.Important note: You must create a separate Temu account in PlentyONE for each Temu country platform on which you want to offer your products.

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  • Which settings are necessary to set up the data exchange with Temu?

    To enable data exchange, particularly order import, you must adjust the following mandatory settings:Sales Channel: In the menu Sales Channels > Accounts, you must enter a valid Access Token for the Temu sales channel.Variations: The Variation ID of each PlentyONE variation must be stored as the SKU for the corresponding variation in Temu.

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  • How often is data exchanged between PlentyONE and Temu?

    After setting up Temu in PlentyONE, data exchange takes place at regular intervals.The item export is carried out daily.Additionally, the following data exchanges are carried out every 15 minutes:Stock synchronisationPrice synchronisationOrder importImport of cancellations

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