If Temu shows “out of stock” for a variant even though the offer listing is active and PlentyONE shows available stock, this is often due to the warehouse assignment in the offer catalogue. If a single warehouse is stored there as the stock source and the variant has no stock in that particular warehouse, the catalogue transfers 0. Stock held in other warehouses is not taken into account.

How to identify the problem

• The offer listing is active, and the variant has a positive net stock level in PlentyONE.
• In Temu, the variant is shown as “out of stock”.
• The variant’s stock is held in a different warehouse from the one stored as the source in the offer catalogue.

How to check the assignment

1. Open the offer catalogue for Temu and look for the stock assignment.
2. Check which warehouse is stored there as the source.
3. Open the affected variant and check the stock in that particular warehouse.

How to fix the problem

The warehouse stored in the catalogue must reflect the stock that you want to transfer to Temu. If your stock comes from multiple warehouses, assign only the total quantity in the catalogue and do not store an individual warehouse. Whether this is suitable for you depends on your warehouse structure.

Why is a fallback data field not used?

A fallback data field is only used if the source defined before it cannot be found. The catalogue checks the sources from top to bottom until it finds a valid target. If it finds the warehouse and that warehouse has stock of 0, 0 is considered a valid value. The subsequent sources are then not taken into account.