ServiceDesk

  • New: Additional export types in the catalogues

    The following export types are now available in the catalogues:Order Document (one row per document)Order Document (one row per order item and document)Document VersionAvailable frombeta3 June 2026stable3 June 2026

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  • Fix: DocumentBuilder: Messenger variation contents were not displayed in packing list template

    Although the Messenger variations were available in the packing list template, the contents of the variations were not displayed. This has been resolved.VersionAvailable frombeta28th May 2026stable3rd June 2026

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  • Fix: DocumentBuilder: XML and PDF profile validation

    The selected profiles (ConformanceLevel) under PDF/A3, such as Factur-X-Comfort, were not correctly applied in the PDF documents, resulting in XML and PDF having different profiles. This occasionally led to documents that were not fully compliant. This issue has been fixed. VersionAvailable frombeta28 May 2026stable3 June 2026

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  • Fix: Order UI: External invoice could not be uploaded

    For orders where an invoice or credit note was created with a reversal document, the function to upload an external invoice/credit note was not available in the order UI.This error has been fixed. VersionAvailable frombeta21 May 2026stable27 May 2026

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  • Fix: Issue with adding number ranges

    It was not possible to create new number ranges. This behaviour has been fixed.VersionAvailable frombeta19 May 2026stable20 May 2026

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  • New: DocumentBuilder: New variables and restrictions introduced

    Two new variables have been introduced in the order group:Order tags: Displays all order tags separated by commas on the document.Order tags (split): Displays all order tags one below the other.Furthermore, order tags can now be used as a restriction in the restrictions of the text widget (new). VersionAvailable frombeta20 May 2026stable27 May 2026

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  • Fix: DocumentBuilder: Additional restrictions in invoices could not be added

    After restrictions for invoices were saved in the DocumentBuilder, no further restrictions could be added from the dropdown lists, or they could not be saved.This issue has been fixed. VersionAvailable frombeta15 May 2026stable20 May 2026

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  • Fix: DocumentBuilder: Warehouse location variables

    For systems with the new inventory logic, the warehouse location variables did not output any content when the order had already been booked out. This has been fixed. VersionAvailable frombeta6 May 2026stable13 May 2026

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  • Fix: DocumentBuilder: text overlaps with barcode

    Text below the barcode (if configured accordingly) of the barcode type General was bumped up, thus overlapping with the barcode. This behaviour has been fixed. VersionAvailable frombeta4th May 2026stable4th May 2026

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  • Fix: DocumentBuilder: "Warehouse" selection missing in group functions

    In the group functions Create document and Merge documents of the order overview, the selection of the warehouse has been missing for some time for the document type Delivery note. This has been fixed. VersionAvailable frombeta29 April 2026stable6 May 2026

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  • Fix: DocumentBuilder: PO Delivery Note as PDF/A3 or XML

    If ‘PDF/A3’ or ‘XML’ was selected as the file format in the output settings for a PO delivery note template, an internal error occurred and the document could not be generated. This has been fixed. VersionAvailable frombeta27 April 2026stable29 April 2026

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  • New: DocumentBuilder: More variables available for the custom document

    The variables "Offer valid until (date)" under Order » Order date  as well as the variables "Net stock"  and "Physical stock" under Order » Order item » Variation are now also available for custom documents. VersionAvailable frombeta22 April 2026stable29 April 2026

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  • Fix: DocumentBuilder: Missing variables submitted and incorrect ones removed

    The following variables are now available in the DocumentBuilder:Quantity (integer) (German: "Menge (ganze Zahl)") in the group "Stock intake position" (German: "Wareneingangsposition") for the goods receipt document. This outputs the quantity as an integer. Number of items (integer) (German: "Artikelanzahl (ganze Zahl)") in the group "Stock intake" (German: "Wareneingang") for the goods receipt document. This outputs the count as an integer. Customer wish (German: "Kundenwunsch") is now also available in the packing list templates. The variable Total item quantity (German: "Artikelgesamtmenge") has been removed from the templates for goods receipt documents because it refers to the total number of items in the order and not to the quantities of the goods receipts, which caused errors during generation. Instead, the variable Stock intake » Number of items (German: Wareneingang » Artikelanzahl) should be used.For the same reason, the following variables were also removed from goods receipt documents:Total net weight (g) (German: "Ge...

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  • Fix: DocumentBuilder: Barcode for Order ID was not displayed correctly

    When using the barcode widget in DocumentBuilder, it could happen that the barcode for the order ID was not resolved correctly.This error only occurred in beta systems and is now fixed. VersionAvailable frombeta31 March 2026stable01 April 2026

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  • New: DocumentBuilder: Setting "Shipping costs as document-level charge"

    A new XML setting has been introduced in DocumentBuilder for all FacturX profiles under Structural settings:Shipping costs as document-level charge (not as invoice line)When this option is enabled, shipping costs are exported as a document-level charge (SpecifiedTradeAllowanceCharge) instead of as a separate invoice line item. VersionAvailable frombeta27 March 2026stable1 April 2026

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  • New: DocumentBuilder: New group function to toggle the activation status of templates

    The overview of the DocumentBuilder has a new group function: Switch activation state of templates. This allows the activation status of the selected templates to be changed. Note: Selected default templates are NOT included! The activation status of the default templates can still be changed under Setup » Documents » Settings » Activation state of default templates.  VersionAvailable frombeta25 March 2026stable01 April 2026

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  • New: DocumentBuilder: New settings maxWidth and maxHeight for the image widget

    The image widget has two new settings:maxWidth: This allows you to specify the maximum width of the image (default value is "none", meaning no limitation).maxHeight: This allows you to specify the maximum height of the image (default value is "none", meaning no limitation). VersionAvailable frombeta25 March 2026early01 April 2026 

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  • Fix: DocumentBuilder: Box number variable prevents preview and generation of the delivery note template

    Until now, it occurred that delivery note couldn't be previewed or generated when adding the box number variable in a text widget. This behaviour has been fixed. VersionAvailable frombeta25th March 2026stable25th March 2026

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  • Fix: DocumentBuilder: Barcodes with Leading and/or trailing spaces are output correctly

    If the barcode contained leading or trailing spaces, the barcode was not output on the documents. This has been fixed: the spaces are removed when generating the barcode. VersionAvailable frombeta25 March 2026stable01 April 2026

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  • Fix: DocumentBuilder: Available options not displayed

    When filtering in the widget restrictions in DocumentBuilder, available options may not have been displayed.This issue has been fixed. VersionAvailable frombeta19 March 2026stable25 March 2026

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  • Fix: Documents: Timeout when retrieving documents

    In systems with many documents, there could be performance issues when searching for documents for an order.This has been fixed. VersionAvailable frombeta10 March 2026early10 March 2026stable10 March 2026 

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  • New: DocumentBuilder: Order ID as a variable in Reorder document

    Under Order -> Order items -> Commission, a new variable (Order ID) has been added.The variable can be used for reorders (order items table) to retrieve the order ID from which the reorder was created. VersionAvailable frombeta25 February 2026early4 March 2026stable11 March 2026

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  • Fix: DocumentBuilder: Restrictions in text widget were non selectable

    In before the restrictions for Payment Methods, Languages, Referrer, Billing Countries, Delivery Countries, and Variables could not be selected. This issue has been fixed.  VersionAvailable frombeta21st January 2026early21st January 2026stable21st January 2026  

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  • Fix: Document archive: No access despite assigned user rights

    In before users could not access the document archive, even though the needed user rights were assigned. This issue has been fixed.To again gain access to the document archive, the following user right as to be set active:Data » Document archive VersionAvailable frombeta14th January 2026early14th January 2026stable14th January 2026

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  • Change: Documents: Only either external or PlentyONE-generated tax documents can be used

    It is now only possible to have either tax documents generated by PlentyONE (invoice, credit note) on an order or uploaded external documents. So, if there is a PlentyONE invoice on an order, it is no longer possible to upload external invoices for that order and vice versa.This applies to all interfaces, including the REST API. VersionAvailable frombeta15 December 2025early7 January 2026stable14 January 2026

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  • Resolved: DocumentBuilder: Widget settings could not be opened

    An issue has been resolved where navigating between a template and the overview caused the widget settings to no longer be accessible.Workaround:Until these changes reach the stable version, the following options are available if the problem occurs:First step: First, try closing and reopening only the affected template.Alternative: If this does not help, the entire user interface (UI) can be reloaded to make the widget settings accessible again. VersionAvailable frombeta5 December 2025early7 January 2026stable14 January 2026

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  • Fix: DocumentBuilder/Number ranges: Readability of dropdown menus in dark mode

    In the settings for DocumentBuilder and number ranges, the colour of the entries in the dropdown menus in dark mode had not previously been adjusted, making them difficult to read. This issue has been fixed. VersionAvailable frombeta5 December 2025early7 January 2026stable14 January 2026

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  • Optional field External supplier ID leads to invalid XML documents

    An issue was identified where the optional field External supplier ID was added to all generated XML documents, regardless of whether it was active or not. This resulted in invalid XML content for documents created within the affected timeframe (noon 03.12 to noon 04.12). This behaviour has been fixed. From now on, the external supplier ID field is added only when active and adding the field no longer produces invalid XML.VersionAvailable frombeta04. December 2025early04. December 2025stable04. December 2025  

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  • New: DocumentBuilder: New setting to overwrite payment method code

    When generating XML invoices, the payment method field is filled with the value “ZZZ” by default. A new XML setting has now been added in the DocumentBuilder that allows this value to be overridden manually.VersionAvailable frombeta19. November 2025early03. December 2025stable07. January 2025

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  • New: DocumentBuilder: Contact - External supplier ID variable, restriction and xml format added

    A new variable was added to DocumentBuilder: Contact - External supplier ID. It is available as a widget restriction as well as in xml formats.VersionAvailable frombeta20. November 2025early26. November 2025stable03. December 2025

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