ServiceDesk

  • New: Manual document generation: Possibility to select the template

    In the document widgets of the order UIs (regular orders, reorder, and redistribution), it is now possible to select the template to be used. If a matching template for a document type exists for the order, it will be selected immediately. If no suitable template is available, one of the listed active templates can be selected (inactive templates are also displayed, but cannot be selected).VersionAvailable frombeta24 July 2025early30 July 2025stable06 August 2025

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  • Order-UIs: Tags for documents

    In all order UIs (for regular orders, reorders, and redistributions), the document widget contains a new column for document tags. This column is not enabled by default! Only tags that have availability for documents are displayed.VersionAvailable frombeta17 July 2025early23 July 2025stable30 July 2025

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  • DocumentBuilder: Sorting of order items in a reorder document

    NewFrom now on, you can select how the order items should be sorted directly in a reorder document.The two previous options that can be selected via Sorting of order items in the DocumentBuilder output settings have been adapted/extended:The optionAs set in Reorder UIDisplays the order items according to the setting selected in the menu Setup » Stock » Reorder management » Reorders » Settings » Default sortinghas been removed and instead all setting options are now available directly in the respective template. The previous setting for this option has also been transferred to existing templates.This means that a separate sorting can now be stored in each reorder document. VersionAvailable frombeta02 July 2025early09 July 2025stable16 July 2025

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