To send reminders automatically, set up an automatic action in the action manager. With PlentyONE, the eBay dispute process can be initiated, which sends a payment request to buyers via eBay.
Note: The dispute process is intended for orders where you have been waiting for payment for more than 4 days. These are referred to as outstanding orders in PlentyONE and can be accessed in the menu
Setup » Markets » eBay » Data Exchange.
Send reminder automatically
Open the menu:
Setup » Orders » Actions.Click on the tab New Action.
Make the following settings:
Settings for automatic reminder actions
| Area | Setting | Explanation |
|---|---|---|
| Settings | Active | Check this box to activate the action. |
| Run daily at | Select the time at which the action should be run daily. | |
| Name | Enter a name for the action. | |
| Filter | Status | Select the appropriate status (e.g. Status 3: Waiting for payment). |
| Last status change | Select the option Enter days and enter the number of days. All eBay orders that have been in Status 3 for this number of days will be found. | |
| Payment deadline exceeded | The dispute process is intended for orders where payment has been overdue for more than 4 days. | |
| Action | eBay | Select Start dispute process to automatically send a reminder. |
| Send e-mail template | Optional: Set automatic sending of an e-mail template (e.g. [6] eBay dispute process). | |
| Change order status / Change reminder level | Optional: Automatically change order status or reminder level. |
Save the settings.
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