You can set up automatic email sending for order confirmations after an eBay purchase with an event-driven flow in PlentyONE Flow. This method is recommended by PlentyONE.

The principle of PlentyONE Flow

PlentyONE Flow (short: Flow) allows you to automate workflows for your business processes. The Automation menu offers two functions:

• Flow Studio: Here you create and configure automated workflows.
• Flow Tracker: Here you monitor ongoing or completed executions of the workflows.

Create event-driven flow

Perform the following steps in PlentyONE Flow Studio:

1. Open the menu Automation » Flow Studio.
2. Click on Create Flow (add).
   • The pop-up stepper guides you through the following three steps:

1. General

1. Enter a unique name and optionally a description for the new flow.
2. Click on Next.

2. Trigger

1. Select Event-driven as the trigger.
2. Click on Next.

3. Settings

1. Optionally select a UI from the dropdown list Flow available in.
   • Note: Currently, only the Order UI is selectable.
2. Select the event Order > Order created from the dropdown list Event selection.
   • Important: If the triggering event requires further settings, these are mandatory.
3. Save the settings.

• The Flow Studio Canvas appears.

Configure flow

Then configure the further steps in the canvas:

1. Add a control element of the type branch.
   • Select Order as the object type.

   • Set a filter setting for the branch to consider only eBay orders:

     Filter: Order > Origin 

     Operator: Is in (IN)

     Input field: Select the order origins for the eBay sales channels for which you want to use this flow.

   • Note: If there is more than one filter, select AND as the relationship between the conditions.
2. Add the action Order and within it the option Send email.
   • Select the previously created email template from the dropdown list Template.
   • Select Customer as the option in the dropdown list Recipient.

3. Save the settings.