You can create an event-driven flow in PlentyONE Flow to automatically leave positive reviews for your buyers on eBay. This method is recommended by PlentyONE.

The principle of PlentyONE Flow

PlentyONE Flow (short: Flow) is used to automate workflows in your business processes. In the Automation menu, you will find two functions:

• Flow Studio: Here you create and configure automated workflows. There are three types of flows depending on the trigger type: event-driven, time-driven or manual.
• Flow Tracker: Here you monitor ongoing or completed executions of workflows.

The central element of both functions is the Canvas, a graphical interface on which workflows are visually represented with actions and controls. In the Flow Studio, this is editable.

Create an event-driven flow

Perform the following steps in PlentyONE Flow Studio to set up automatic review submission:

1. Open the menu Automation » Flow Studio.
2. Click on Create Flow (add).
   • The stepper that appears will guide you through the following three steps.

1. General

1. Enter a unique name and optionally a description for the new flow.
2. Click Next.

2. Trigger

1. Select Event-driven as the trigger.
2. Click Next.

3. Settings

1. Optionally select a UI from the dropdown list Flow available in.
   • Note: Currently, only the Order UI is selectable.
   • Info: The option to trigger the flow manually will be added to the group functions in this UI.
2. From the dropdown list Event selection, select the event Order > Goods issue posted.
   • Important: If the triggering event requires further settings, these are mandatory.
3. Save the settings.
   • The flow will be created and the Flow Studio Canvas will appear. It already shows the trigger type and a placeholder for the next step.
   • Note: For some event-driven flows, you can only save the flow after adding at least one more step.

Configure flow

After creating the flow, configure the following steps:

1. Add a control of type branch.
   • Select Order as the object type.
   • Set a filter setting for the branch to only consider eBay orders:
     • Filter: Order > Origin
     • Operator: Is in (IN)
     • Input field: Select the order origins for the eBay sales channels you want to use this flow for.
   • Note: If you need more than one filter, add the additional filters as condition (playlist_add) and select AND as the relationship between the conditions.
2. Add the action Multichannel > eBay and within it the option Leave review for eBay.
3. Save the settings.

• Important: The statuses, controls, and filters mentioned in the instructions are only examples. Choose the settings that best suit your workflow.