Your PlentyONE system automatically recognises some common payment methods such as PayPal or AmazonPay when importing Shopify orders.

However, if a payment method used in Shopify is not automatically recognised (e.g. when paying with a gift voucher), PlentyONE assigns the default payment method "Shopify Direct Checkout" to the order.

To correct this and permanently assign an unrecognised Shopify payment method to a specific payment method in PlentyONE, use the "Payment Method Mapping" wizard.

How to create a new mapping:

1. Have a Shopify order ID ready that was paid with the payment method to be assigned. You can find the ID at the end of the URL when you open the order in your Shopify backend.
2. In PlentyONE, open the menu Setup > Wizards > Omni-Channel.
3. Start the Payment Method Mapping wizard.
4. Enter the Shopify order ID. The wizard will now recognise the associated Shopify payment method.
5. In the next step, select the desired PlentyONE payment method to which this should be assigned.
6. Review the summary and click Finish to save the mapping. All future orders with this Shopify payment method will then be imported correctly.