ServiceDesk

  • Fix: Item: Table configurations were not saved correctly

    Table configurations created in the item and variation overview were not saved correctly. This issue has been resolved: After reopening the item and variation overview, the saved configuration is no longer reset to the default settings and no longer overwrites the existing table when changes are made. VersionAvailable frombeta8 July 2026stable15 July 2026

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  • Fix: DocumentBuilder: Clients without locations are no longer listed

    Clients without locations were listed in the basic settings for number ranges and were always selected, which caused confusion for some customers. Clients are now only listed and taken into account if at least one location has been defined. VersionAvailable frombeta8 July 2026stable15 July 2026

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  • Amazon | Fix: Error during product catalogue export

    When exporting product catalogues to Amazon, an error could occur if the model_variant data field group was mapped. This issue has been resolved.As not all data fields required by Amazon are currently available for the model_variant data field group, it will temporarily no longer be transmitted to Amazon. This allows affected product catalogues to be exported successfully again.The data fields in the model_variant data field group are not mandatory for creating or updating products on Amazon. As soon as support for the missing value field has been added, the model_variant data field group will be transmitted to Amazon again. Version      Available fromstable7 July 2026

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  • Fix: PayPal: Payment date before order creation

    In some cases, the time zone of the PayPal payment was not processed correctly, which caused the payment date to appear before the order creation date. This issue has been resolved. VersionAvailable frombeta6 July 2026stable8 July 2026

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  • Fix: EmailBuilder: Variables for PayPal link and PayPal button did not work

    The variables PayPal button to payment page and PayPal link to payment page did not display any values when the plugin-less configuration for PayPal was used. As a result, the PayPal link and PayPal button were not shown.This issue has been resolved. VersionAvailable frombeta7 July 2026stable8 July 2026

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  • New: PlentyONE Shop Version 2.36.0 Available

    Version 2.36.0 of PlentyONE Shop is now available.There is a new block for creating tabs. Within each tab you can place other blocks.Agencies can find information about further changes and resolved issues on GitHub.

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  • Fix: Item UI: Fillable fields despite inheritance

    When values have been inherited, the corresponding fields are usually no longer editable and are greyed out. This was partially not the case: some fields could be edited, but the changes could not be saved because the inheritance was active.The issue has now been fixed. VersionAvailable frombeta2 July 2026stable8 July 2026

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  • Fix: Item UI: Issue saving variation changes

    In the new item UI, changes to variations could not be saved when closing the item. This issue has been fixed. VersionAvailable frombeta2 July 2026stable8 July 2026

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  • New: Flow action for sending invoices to Octopia

    The new flow action Octopia: Send invoice to Octopia is now available in the Flow Studio under Actions » Plugin (Legacy). You can use this flow action to automate sending invoices to Octopia.Note: Due to the process by which invoice uploads are handled by Octopia this flow can fail to send an invoice to the marketplace in some cases, e.g. when the submitted invoice is in an unsupported file format. Status notifications for this flow are automatically added in the Notes section of each affected order in the Orders » Orders menu. You can use these status notifications to check whether and why an invoice was not successfully sent to Octopia.VersionAvailable frombetaJuly 2 2026stableJuly 8 2026

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  • New: System currency RSD (Serbian Dinar)

    The Serbian Dinar (RSD) has been added as a new currency in the system. VersionAvailable frombeta1 July 2026stable8 July 2026

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  • Fix: EmailBuilder: No output of return package number via variable

    An issue was resolved in EmailBuilder where the variable Order > Shipping > Return package number did not output a value for a return order. VersionAvailable frombeta30 June 2026stable01 July 2026

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  • Fix: Catalogue: No access to export type "Shipping / Fulfilment"

    It was temporarily not possible to access the export type Shipping / Fulfilment. This issue has been resolved. VersionAvailable frombeta30 June 2026stable30 June 2026

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  • New: Item UI: MyView setting to display supplier information

    A MyView setting has been added that allows you to decide whether you want to display additional supplier information directly in the field. By default, this information is shown in a tooltip when hovering the mouse over the field. Now, this information can optionally also be displayed directly in the field. VersionAvailable frombeta30 June 2026stable1 July 2026

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  • Change: Item UI: Changes and fixes

    The following changes have been made to the item UI:The red highlighting of the stock status has been restored when the net stock or physical stock in the tabs Item Overview, Variation Overview, Stock Overview and Stock is 0 or less.In the Incoming Items overlay under Variation Details → tab Stock → Stock Supply, information about the calendar week is now displayed.The display of item and variation names has been expanded so that longer product names are shown without truncation, provided there is enough space.For the Manufacturer field in the filters of the Item Overview and Variation Overview, the filter operators Exists and Does not exist have been added.Removing the manufacturer did not work correctly in the article detail view. This has been fixed. VersionAvailable frombeta30 June 2026stable1 July 2026

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  • New: Search shortcut in Catalogues

    In most contexts, the keyboard shortcut Control + F (or Command + F on MacOS) opens a search function in the currently selected application. However, when a catalogue is opened in the Data » Catalogues menu, the search function opened by this shortcut in most browsers is less useful than the Search for field names function built into the page.In order to improve the usability of the Catalogues menu, the keyboard shortcut mentioned above will now highlight the Search for field names field instead.VersionAvailable frombetaJune 29 2026stableJuly 1 2026  

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  • Refurbed | New: Flows and event procedures for selling in Switzerland

    Important: These features will be rolled out gradually from 1 July 2026 and will not be available to all customers immediately.For selling items via refurbed Switzerland, existing automations have been enhanced and new automations for transmitting commercial invoices are now available.Shipping confirmation enhancedThe refurbed: Send fulfillment to refurbed flow and the corresponding event procedure have been enhanced.For orders with Switzerland as the delivery country, the flow and the corresponding event procedure now also transmit the following information to refurbed:WeightManufacturing countryHS codeThe HS code is taken from the variation's Customs tariff number data field. You can enter it under Item » Items » [Open variation] » Tab: Pricing in the Costs section.New automation for commercial invoicesFor orders with Switzerland as the delivery country, refurbed requires the invoice type Commercial invoice.To transmit commercial invoices, the new refurbed: Send commercial invoice to refurbed flow and the corresponding event proc...

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  • Changed: Update cron for Mollie payments

    The Mollie status Refunded is treated as a terminal status that triggers an update of the order's payment status. VersionAvailable frombeta29 June 2026stable29 June 2026

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  • New: PlentyONE Shop Version 2.35.0 Available

    Version 2.35.0 of PlentyONE Shop is now available. Since version 2.34.0, shop visitors have had the option to change the payment provider after completing a purchase. From now on, this functionality is also supported by Apple Pay (via PayPal). Developers can now register new editor blocks completely via a module. Previously, it was still necessary to update files in the theme. Agencies can find information about further changes and resolved issues on GitHub.  

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  • New: Updated UI elements in the Catalogues menu

    In the Data » Catalogues menu, the visual content and wording of some UI elements has been adjusted in order to provide a better user experience. No changes have been made to the features associated with these UI elements.VersionAvailable frombetaJune 25 2026stableJuly 1 2026

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  • New: Klarna Plugin version 2.5.7 available

    The new version 2.5.7 of the Klarna plugin is now available. The update includes one change. For more information, please see the plugin changelog.

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  • New: CRM: Filter for anonymised contacts in contact search

    For the contact search REST route, a new filter has been added: isAnonymized (0 / 1) The filter shows the anonymised / non-anonymised contacts. Example of usage: GET /rest/accounts/contacts?isAnonymized=1 VersionAvailable frombeta25 June 2026stable25 June 2026

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  • Octopia: Cdiscount | New: “Seller Product Reference” data field now available in product catalogues

    The new Seller Product Reference data field is now available in product catalogues for Octopia: Cdiscount.By default, the field is mapped to the variation ID. As a result, a value for the Seller Product Reference is now automatically transmitted to Octopia: Cdiscount when new product listings are created.The Seller Product Reference serves as your own reference identifier and can be used to match product data and process feedback from Octopia: Cdiscount.Previously, no Seller Product Reference was transmitted for newly created product listings.What do you need to do?If you want to use the default mapping to the variation ID, no action is required.If you want to transmit a different value as the Seller Product Reference to Octopia: Cdiscount, update the mapping of the Seller Product Reference field in your product catalogue accordingly.Important: If you use a custom SKU in your offer listings, you should use the same identifier for the Seller Product Reference field in your product catalogue.Version      Available frombeta10 June 202...

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  • New: DocumentBuilder: Function to copy templates

    A new function to copy templates has been introduced in DocumentBuilder.Until now, the document type was automatically adopted, meaning that templates for document types where the upper limit had already been reached could no longer be copied.It is now possible to select the document type during the copying process, so, for example, an invoice template can also be copied into a credit note template. VersionAvailable frombeta25 June 2026stable01 July 2026  

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  • New: Duplicate feature for Channel Maps

    In the Data » Catalogues menu, it is now possible to duplicate channel maps. This creates a copy of the selected channel map(s) with the same data field mappings, but without any catalogue connections,  enabling you to create similar channel maps for different use cases much faster.VersionAvailable frombetaJune 24 2026stableJuly 1 2026

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  • Change: Required permissions to create a packing list

    Previously, to create a packing list using the group functions, the extended permission Documents » Settings (Read) was also required. This is no longer the case. VersionAvailable frombeta23 June 2026stable24 June 2026 

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  • Fix: DocumentBuilder: Error in document generation

    Used transparency groups in PDF documents could cause them to be invalid according to PDF/A-3 standards. This behaviour has been fixed in a new DocumentBuilder version (1.5). VersionAvailable frombeta23 June 2026stable24 June 2026

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  • OTTO Market | New: Dedicated logs for price and stock exports

    Dedicated logs for price and stock exports are now available for OTTO Market. These new logs allow you to keep track of the prices and stock levels you’ve exported to OTTO Market.In the overview, you can see whether price and stock updates were successfully transferred from PlentyONE to OTTO Market or whether errors occurred during data transfer. The logs also provide additional information on the data transfer, including the actual price and stock values that were transferred.You can find the logs under:Systems with the new menu structure (Sales Channels » Channel Control Center)Sales Channels » Channel Control Centre » [Open your OTTO Market sales channel] » Data exchange » Price & stock export logsSystems with the old menu structure (Setup » Markets)Setup » Markets » OTTO Market » Data exchange » Price & stock export logsVersion      Available frombeta23 June 2026stable1 July 2026

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  • Change / Fix: Item UI: Faster loading of variations / Propagation of updates to non-main variations

    A change has been made and a bug fixed in the new item UI:In the variation overview UI, the data was previously refreshed every time the user switched to this view. The new approach is to cache the data and reset the cache when the variations are edited. This results in fewer calls and shorter waiting times when loading the variations.Updating or deleting sales prices on a main variant was not propagated to non-main variants that had inherited these prices, causing outdated values to be displayed there.VersionAvailable frombeta19 June 2026stable24 June 2026

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  • Change: Certain payment methods can only be assigned to specific order types

    In the Payments UI, any payment could be assigned to any order regardless the type. This behaviour was changed as follows:Credit card payments can be assigned to Orders, Repairs, Advance and Multi Orders.Debit payments can be assigned to Order, Credit notes and Multi Orders.Any other order types are not allowed and a validation error message will be displayed in the UI.VersionAvailable frombeta18 June 2026stable24 June 2026 

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  • New: Item: Search function in the "Properties" tab

    In the Properties tab of a variation, there is now a search bar that allows you to filter the properties on the page. Additionally, you can add any properties to each portlet using the + button on the right side of the search bar. VersionAvailable frombeta18 June 2026stable24 June 2026

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