ServiceDesk

  • New: PlentyONE Shop Version 2.34.0 Available

    Version 2.34.0 of PlentyONE Shop is now available. The cancellation form has been adjusted. The form now links to the shop’s privacy policy. Additionally, the order ID is no longer automatically validated. If a customer has completed a purchase but has not yet paid, it is now possible to change the payment provider via the order confirmation page. This requires that the payment provider itself supports this function. Variation properties can now be placed on product pages. These properties are available in all blocks that include the Rich Text Editor. These include, among others, the Rich Text and Price Card blocks. It is now possible to set whether a trailing slash should be added to URLs or not. If this setting has already been configured for plentyShop LTS, it will be adopted accordingly. It is now possible to send a link to grant others access to preview mode. In this mode, no editor controls are displayed. The link can be accessed via the admin UI in the menu Shop » Shop Management. Agencies can find information about furth...

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  • New: Item: Custom names for fields in item and variation UIs

    The names of fields in the item and variation UIs can now be changed via MyView and thus customised. VersionAvailable frombeta18 June 2026stable24 June 2026

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  • New: Item: Language setting in variation properties

    In the variation properties, it was not possible to hide the second language. The setting has been adjusted and now features a multiple selection option similar to the language selection in the Description tab of the item UI. VersionAvailable frombeta18 June 2026stable24 June 2026 

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  • New / Fix: Item UI: Updates and issues

    NewThe creation of serial numbers has been revised and simplified.In the Cross selling tab, you can now add a reverse link to a selected item.FixThe Referrer field in the product link dialog was always empty.Pagination in the bundle components widget did not work. VersionAvailable frombeta18 June 2026stable24 June 2026

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  • Fix: PIM / Item UI: Various issues

    The following issues have been fixed in the new item UI:Clicking on a variation ID or variation number in the Stock tab resulted in the error message Route does not exist. → Navigation to the selected variation now works correctly.When saving a duplicate serial number, a validation error was correctly displayed, but the overlay could no longer be closed by clicking outside the overlay. → The overlay now closes as expected after an error occurs.The language value for text characteristics via the API or import could be set as DE instead of de. The value DE was not displayed correctly in the UI. → Language values are now handled and displayed consistently.An inconsistent alignment of the UI in the Stock movement widget was fixed, where the result information was mistakenly left-aligned instead of matching the other widgets in the Stock tab. → The layout is now consistently right-aligned.Issues in the new Product UI related to variant navigation and inheritance of properties were fixed. → Opening a sub-variant or its main variant in th...

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  • New: PIM / Item: Activation of inheritance

    Inheritance could be deactivated for individual fields via inline table editing, but not activated. This is now possible via a button: If inheritance is activated, a value that changes in the main variation will also change in the sub-variation. VersionAvailable frombeta18 June 2026stable24 June 2026  

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  • New: GLS ShipIT: Flow actions

    New GLS flow actions are now available, which will eventually replace the outdated event procedures. VersionAvailable frombeta17 June 2026stable24 June 2026

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  • Shopify: New: Specify the type of extra charge (e.g. deposit)

    In PlentyONE, you can now specify an extra charge for Shopify and customize its name. For example, this is useful if you sell items with a deposit fee on Shopify.You can now customize the name of the extra charge. To do this, use the setting Type of extra charge in the Shopify configuration assistant in PlentyONE. Previously, the name for the extra charge was set to “Tip” by default and could not be changed.How do I specify a deposit fee for Shopify?If you want to sell an item with a deposit fee on Shopify, first create a custom item for the deposit fee in the Shopify back end.Then specify the type of extra charge in the Shopify configuration assistant in PlentyONE. To do so, use the setting Type of extra charge in the Order management step.Important: You must enter the exact same name here as the one used in Shopify for the custom item for the deposit fee.For further information on setting up the deposit fee for Shopify, see the PlentyONE manual. Version Available from beta 17 June 2026 stable 17 June 2026

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  • Fix: Item: Group function to update timestamps for marketplace exports

    When using the variations group function to update marketplace timestamps, the changes were not reflected in the search results. This has been fixed. VersionAvailable frombeta16.06.2026stable 17.06.2026

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  • New: Mappings active by default in the new import tool

    In the new import tool available at Data » Import (New), when a new mapping is added to a mapping set, that mapping is now set to Active by default in order to simplify the mapping process.VersionAvailable frombetaJune 17 2026stableJune 17 2026 

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  • Amazon | Fix: Missing prices for newly created listings

    In some cases, prices were not transmitted correctly for newly created Amazon listings. This issue has been resolved. Prices are now transferred correctly to Amazon when new listings are created.Required actionIf you have recently created Amazon listings for which no price was transmitted, you need to trigger a new price update.To do so, temporarily change the price of the affected item, for example by one cent, and save the change.Before doing so, make sure that price updates are enabled for your Amazon account:Depending on your system, go to Setup » Markets » Amazon » Settings » [Open account] » Tab: Item settingsorSales Channels » Channel Control Center » [Open Amazon sales channel] » Settings » [Open account] » Tab: Item settings.Select the option 15 minutes or Hourly for Price changes.Version      Available frombeta16 June 2026stable16 June 2026

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  • New: Shopify API migration to GraphQL completed

    The migration of the Shopify integration from the outdated REST API to the modern GraphQL API is now complete. Switching to a modern technology ensures continuous, future-proof data exchange. Furthermore, PlentyONE systems are better protected against future EOL announcements (deprecations) from Shopify.The migration to the new GraphQL API is taking place in several stages: Date Components / Features 11 June 2026 Refund 15 June 2026 Fulfillment 17 June 2026 Order 17 June 2026 Order transaction Note: Once the full transition to the new GraphQL API is complete, PlentyONE systems will benefit from faster API response times, reduced data volume, and long-term stability through better protection against EOLs/depreactions by Shopify.Note: Due to the migration to GraphQL, the PlentyONE app within Shopify must be updated, as additional permissions are required for this. You can find more information here.

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  • New: Flow: Additional settings for time-based trigger

    Additional settings have been added for the time-based trigger.For the options Minutes and Hourly under Frequency, a time frame (start and end time) can now be selected to specify when a flow should or should not be executed. This is useful, for example, when a task needs to be performed overnight. VersionAvailable frombeta15 June 2026stable17 June 2026

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  • Fix: Fulfillment: "Invalid selection" message when selecting the shipping service provider

    In some newly created systems, the message Invalid selection appeared when selecting the shipping service provider for DHL Versenden and GLS ShiptIT. This behaviour has been fixed. VersionAvailable frombeta11 June 2026stable17 June 2026

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  • New: Live preview for catalogue mappings

    You can now use the Live preview function in the Mapping menu of a catalogue under Data » Catalogues to preview which values are exported to a marketplace using the current mapping settings.Activate the Live preview toggle and then enter the name or ID of a variation in your system in order to display what values of that variation are exported for each mapping.Important: The Live preview is only available for marketplace catalogues with the export types Item and Item (new) that support the Preview function. The Live preview is not available for standard formats (e.g. Manufacturers).VersionAvailable frombeta6 July 2026stable8 July 2026

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  • New: PlentyONE Shop Version 2.33.0 Available

    Version 2.33.0 of PlentyONE Shop is now available. You now have more flexibility when designing your shop header. The Utility Bar block allows you to change the position of the logo, search bar, and actions. An update to the design of the search suggestions makes it compatible with all new layout options. To optimize SEO, additional structured data (schema markup) and rich results have been added to the category and search result pages. Agencies can find information about further changes and resolved issues on GitHub.

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  • Fix: Mollie: Issue with discounts

    It was not possible to apply discounts when creating a Mollie payment. This issue has been fixed. VersionAvailable frombeta11 June 2026stable11 June 2026

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  • New: Flow Hub: Interactive actions print and save are executed in the background

    When a flow containing a print/save step is executed and a print/save event occurs AND a print/save configuration is present AND automatic execution is enabled, the print/save operation will be carried out in the background.Furthermore, the execution of such steps should resume immediately after login, provided the above settings are met (automatic execution and configuration). VersionAvailable frombeta10 June 2026stable17 June 2026

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  • Fix: Issues in the new item UI

    The following issues have been resolved in the new item UI:When selecting an attribute, the selected value in the dropdown menu was not retained when searching for a different attribute.The option to display either the name or the variation number in the side navigation did not work.VersionAvailable frombeta9 June 2026stable9 June 2026

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  • Amazon | Change: Reports for catalogue test exports now logged under the "Debug" log level

    Reports for test exports of Amazon catalogues were previously generated under the Report log level.These reports are now logged under the Debug log level. If you want to retrieve reports for test exports, you must enable the Debug log level in the Log Configuration under Data » Log.For more information on enabling log levels and the available filters for reports for test exports, refer to the manual.

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  • Amazon: Updated: Manual catalogue export now includes all variations that have been updated within the last 24 hours

    Previously, when a catalogue was exported manually via Setup » Markets » Amazon » Data exchange » Data export (old systems) or Sales Channels » Channel Control Centre » [Open sales channel for Amazon] » Data exchange » Data export (new systems starting from April 2026), the timestamp of the last cron run was used as the lower limit for selecting updated variations. This meant that all variations which were updated since the last cron run were exported. This led to inconsistent results, depending on when the cron was last executed: Variations updated between the last cron run and the initiation of the manual catalogue export could be overlooked, or the time window could turn out to be unexpectedly large.This behaviour has now been changed: The manual catalogue export now always includes variations which have been updated within the last 24 hours, regardless of the cron run. This ensures predictable and consistent export behaviour.VersionAvailable frombeta26 May 2026stable27 May 2026

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  • Fix: Reorder/Redistribution: Issues in the UIs

    The following issues have been fixed in the purchase order UIs:When using filters in the Transactions table, no search query was triggered during reorder or redistribution workflows.Changes to the configuration of the Shopping cart table made during the creation of a new redistribution were not saved.VersionAvailable frombeta9 June 2026stable10 June 2026

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  • Import Tool | Change: "File upload" icon for CSV imports now always visible

    In the import overview under Data » Import, the "File upload" icon for data sources of the type CSV upload was previously only displayed if a CSV file had already been added for import.From now on, the "File Upload" icon is also displayed when no CSV file has yet been added for import. This allows you to select and upload a CSV file for import directly from the overview. Version      Available frombeta8 June 2026stable10 June 2026

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  • Removed: Menu item "DHL RETOURE enclosed return labels" (EOL)

    The menu item DHL RETOURE enclosed return labels (Setup » Orders » Shipping » Shipping service provider » DHL RETOURE enclosed return labels) has been removed as the separate function has reached its end of life. You can find more information in this announcement.TO DO:Make your DHL Return settings in the menu Setup » Orders » Shipping » Shipping service provider » DHL Shipping » Retoure Online settings. You can learn more on our manual page. Version Available from beta 8 June 2026 stable 10 June 2026

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  • Decathlon | Change: New category structure introduced (Action required)

    Since 12 May 2026, Decathlon has been gradually introducing a new category structure organised by product type. As part of this change, existing categories are being renamed and restructured.The existing categories will remain available for the time being. However, for the Apparel & Shoes section, Decathlon is already introducing new categories with their own category IDs. The old and new category structures will coexist during a transition period.To ensure that your offers continue to be displayed correctly on Decathlon after the migration is completed, you should review and update the affected categories and catalogue mappings in PlentyONE.Required stepsAdd new catalogue templatesGo to Setup » Markets » Decathlon » Add catalogue templates and add the catalogue templates for the new categories you require.Update the property for Decathlon product categoriesGo to Setup » Settings » Properties » Configuration and update the property you are using for the Decathlon product categories:Rename existing selection values to match the new ...

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  • Temu | New: Partial deliveries for individual order items supported

    Important: This feature is rolled out gradually from 8 June 2026 and will not be available to all customers immediately.Previously, Temu only supported partial deliveries for different order items. In addition, the number of tracking numbers could not exceed the number of order items.From now on, partial deliveries for individual order items are supported. It is also possible to submit more tracking numbers than order items.Tracking numbers are assigned automatically as follows:Orders with a single order item:All tracking numbers are assigned to that order item.Orders with multiple order items:Tracking numbers are distributed as evenly as possible across the order items. If they cannot be distributed evenly, the remaining tracking numbers are assigned to the last order item.Main parcel:The first tracking number provided is used as the main parcel.Version                               Available fromstableGradual rollout starting 8 June 2026

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  • Amazon | Fix: Orders with free shipping imported with shipping costs

    Between 22 May and 2 June 2026, some Amazon orders for offers with free shipping were incorrectly imported into PlentyONE with shipping costs.The issue was caused by an error in the shipping cost processing. In certain cases, a shipping cost value of 0.00 Euro was not recognised correctly and the default shipping cost configuration was applied instead.The issue has been resolved. Orders with free shipping are now imported correctly again.In addition, a migration is planned for 8 June 2026 to automatically correct the affected orders in PlentyONE. No manual action is required on your part.Version     Available fromstable1 June 2026

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  • Fix: Item UI: Filtering by variations did not work

    The attribute filter in the variation overview UI did not correctly display matching variations. This issue has been resolved. VersionAvailable frombeta5 June 2026stable5 June 2026

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  • New: PlentyONE Shop Version 2.32.0 Available

    Version 2.32.0 of PlentyONE Shop is now available.The update includes a new caching layer to improve performance as well as adjustments in the shop editor. Markup caching improves the loading time of the shop for the homepage as well as category and item pages. Cached pages are usually loaded in under 100 milliseconds. The caching will be enabled by default for every PlentyONE Shop from version 2.32.0 starting 8 June 2026. Agencies have to update their themes to benefit from the caching. In the editor, the rich text editor now includes an option to set the rel attribute when inserting links. Among other things, this attribute influences the crawling of the page by search engines. The design of the table of contents in the editor has been revised to allow quicker access to blocks on the current page. Agencies can find information about further changes and resolved issues on GitHub.

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  • Fix: Item UI: Suggested storage locations not displayed in the new UI

    Suggested storage locations that were saved in the old UI were not displayed in the new variation details UI under the Stock tab, even though the data for the storage locations was correctly loaded. This issue has been resolved. VersionAvailable frombeta5 June 2026stable5 June 2026

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