ServiceDesk

  • Why is my category or article not displayed in the shop?

    Go through these two checklists step by step:Checklist for displaying categoriesChecklist for displaying articlesCheck if the appropriate category types are activated in the shop assistant:Setup > Assistants > Plugins > Select plugin set > plentyShop LTS > Select clientThen in the assistant:Webshop > Which category types do you want to display in the navigation bar? > Category types 

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  • Why does a Vue SSR template error occur in plentyShop due to HTML tags in the item description?

    When you use the Server-Side Rendering (SSR) technology of Vue in plentyShopy, the server reacts very sensitively to non-standard-compliant or faulty HTML in the item descriptions. This leads to a so-called template error.Often an item description in the backend editor looks completely correct, as modern browsers automatically correct faulty code and display it neatly. However, in the database, the text is stored exactly as it was originally transferred (for example, via an import). A common example of this is the uppercase unclosed <BR> tag instead of a valid <br /> tag. As soon as Vue SSR tries to render this unclean code server-side, the process aborts and throws an error.How to fix the error:If a specific item causes such an SSR error, you can correct the issue directly in the system:Open the affected item in your PlentyONE system.Open the item description in the editor.Click Save without necessarily changing the text.By saving again in the backend editor, the code is automatically validated, converted into clean HTML (e.g. <br...

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  • How do I remove a language version for a category in PlentyONE?

     If you want to completely remove or hide a category for a specific language (e.g. English) from your webshop, you can delete the desired language version. The German version of the category remains completely unaffected.Deleting a language version of the categoryThis method deletes the English name as well as the URL for this language. As a result, the category disappears from the webshop and the main navigation in this language version.Open Items » Categories in your PlentyONE system.Select the appropriate client and the language English from the dropdown list at the top of the toolbar (above the category tree).Click on the category you want to deactivate for English in the left directory tree.Click the Delete icon at the top right of the category toolbar.Confirm in the security window that you want to only delete the language for the client (not the entire category).Note: In the left category tree, the category name will now be displayed in italics when you have selected the English view. This indicates that this category no lon...

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