Troubleshooting and Data Logs
If something goes wrong, here are the instructions on how to retrieve the data log to quickly trace and fix synchronization errors and issues.
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How do I fix the error messages sign is invalid and Use 200 characters or fewer for bullet point in the TEMU product export?
You encounter the error messages sign is invalid, please check your sign calculation or Use 200 characters or fewer for bullet point in the TEMU product export log when your product data cannot be transferred correctly to TEMU. These issues usually relate to invalid characters or length restrictions in your product texts.The error message sign is invalidThe error sign is invalid, please check your sign calculation indicates that certain invalid characters in a text field of the exported product – for example in the title or description – make the digital signature invalid.Solution: Check your product data for special characters or non-standardised characters in fields that are transferred to TEMU (e.g. title, description, attributes). Remove or replace these characters to enable the export.The error message Use 200 characters or fewer for bullet pointThe error Use 200 characters or fewer for bullet point is a clear length restriction from TEMU.Solution: Make sure that the texts you send as bullet points to TEMU do not exceed a leng...
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How do I access the data log for Temu?
Error reports for your Temu account can be found in the data log. To specifically search for certain errors, proceed as follows:Open the menu Data > Log.Click on Filter at the top.Enter the term TEMU in the Identifier field to see all error reports for your account.Optional: Enter a specific path in the Integration field to refine your search (e.g. Plenty\Modules\Temu\Services\Order\OrderImportServices for errors during order import).Click on Search.The error reports will now be displayed according to your filters.
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