To process eBay returns via PlentyONE and ensure automatic data exchange, you need to link the eBay return reasons with the reasons you have created in PlentyONE. The linking is done in the menu Setup » Markets » eBay » Settings » Tab: Return Settings. The return reasons are automatically assigned when importing a return.Linking return reasonsOpen the menu Setup » Markets » eBay » Settings » Tab: Return Settings.Open the tab Return Reason Links.Open the tab of the eBay platform for which you want to make the link (for example Germany).For each eBay return reason, select a suitable return reason from the dropdown lists that you have created in the menu Setup » Orders » Order Types » Return.Save (💾) the settings.Repeat the process for all other eBay platforms on which you offer items.

You can set the price matching as well as the retrieval of messages in the account settings.Price MatchingSettingMatching Interval/ExplanationPrice MatchingHourly (with description): Price and description changes are automatically matched hourly. Hourly (without description): Price changes are automatically matched hourly. No: No automatic price matching.Price Matching for Special OffersYes: Price matching is performed for special offers. The special offers will be ended on eBay. No: Special offers are not considered during price matching.Message ManagementSettingRetrieval Interval/ExplanationAutomatically retrieve messagesYes: eBay messages are automatically retrieved every hour and can be read under CRM » Messenger.Mark messages as readYes: Messages are marked as read on eBay after retrieval. Messages already marked as read will not be imported during the next retrieval.Message type / message statusSelect the message type and the message status to be used for the imported eBay messages.

In the menu Setup » Markets » eBay » Settings » Tab: Account Settings you can specify which eBay data should be automatically retrieved in PlentyONE.Settings for RetrievalSettingRetrieval Interval/ExplanationRetrieve ordersRetrieve sales from all countries via eBay: Automatic and hourly synchronisation with all active listings. Do not retrieve sales: No synchronisation with active listings and no manual retrieval possible.Retrieve eBay returnsYes: Activates the eBay returns process in PlentyONE. New returns are imported every 20 minutes. No: Returns are not imported and must be processed on eBay.Retrieve eBay purchase cancellationsYes: eBay purchase cancellations are retrieved and updated every 15 minutes.Update eBay return statusSpecify whether the return status should be updated in In return order, In credit note, or both when the status changes on eBay. The statuses are updated once per hour.Automatic payment booking in credit note upon refundSelect Yes so that when a refund of an eBay Payments order is successful, a payment of ...