The email reports that Kaufland could not process a file provided by PlentyONE, for example with the import type PRODUCT_FEED or INVENTORY_FEED, often with the addition DOWNLOADING_FAILED. The cause is usually one of the following.

1. There were no changes

If the file has not changed compared to the data at Kaufland (apart from price and stock), Kaufland may send this message. If your log shows no errors, you can ignore the message in this case.

2. The catalog contains no data

1. Open the Kaufland catalog under Data & Plugins » Data export » Catalogs.
2. Check the preview. If it is empty, no items are enabled for the catalog. An empty file can also trigger the message.
3. Assign the property Kaufland.de category to the variations. It is mandatory for a variation to appear in the catalog and in the export.

3. The old offer comparison runs in parallel to the catalog

If you only use catalogs for Kaufland, the old offer comparison can cause errors, because Kaufland can no longer retrieve the old offer file.

1. Open Setup » Markets » Kaufland » Settings and select your account.
2. In the Offer settings tab, check whether Offer comparison is active.
3. Set it to inactive if all items are configured via the catalog. Otherwise, you risk your offers being deleted at Kaufland.
4. Then update the timestamp of the Kaufland items.

4. Kaufland cannot download the catalog (HTTP 403)

1. Open the Kaufland catalog and switch to the Settings tab.
2. Under Download settings, select the matching client or shop URL.
3. Under Public link options, activate Activate options so that a public link is generated.