Since the change of 21.10.2026, access tokens are automatically invalidated when accounts are changed. If a role changes, the sessions of users with that role are ended. If you are assigned to the role yourself, your own session ends as well.

How to recognise the problem

• You are logged out while editing a role.
• When you save, the message An error occurred while saving the role appears.
• Several colleagues are also logged out shortly after the change.
• This keeps happening as long as you edit roles.

How to fix the problem

1. Log in with an admin user who is not assigned to any role. Admin users who are allowed to edit roles do not have to be assigned to a role.
2. Edit the role under Setup » Account management » Roles and save it.
3. Ask the affected users to log in again afterwards so that the new permissions apply.
4. Make several changes to a role in one go. If roles are edited repeatedly, users are logged out repeatedly as well.

Good to know: API users should be set up so that they log in again automatically when a session has expired.

If this doesn’t help

Stop editing roles for a while and watch whether the logouts continue. Otherwise, contact support and provide the affected users as well as the date and time of the logouts.