ServiceDesk

  • New: DocumentBuilder: Read-only editor

    You now have the option in the DocumentBuilder to open your active templates in the editor. When active templates are opened, the editor is in read-only mode. VersionAvailable frombeta10 September 2026stable16 September 2026

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  • New: Flow Studio: Action "Change order client"

    The new action Change order client has been added in Flow Studio. VersionAvailable frombeta10 September 2026stable16 September 2026

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  • Fix: Item UI: Outdated search results

    The item search in the item overview sometimes returned outdated results, for example after a group action (such as adding tags) was applied to variations displayed in another tab, or after the Search or Reload button had already been used once.This issue has been fixed: The Search and Reload actions now clear the variation cache before retrieving the data, so the results always reflect the current data. VersionAvailable frombeta10 September 2026stable16 September 2026

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  • Fix: Item UI: Amazon product types could not be selected

    In the Sales channels tab within the item details UI, the warning Inactive was displayed in the selection field Amazon » Product type, even when product types were active. This behaviour has been fixed. VersionAvailable frombeta7 September 2026stable9 September 2026

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  • Fix: Item UI: Reload buttons did not work

    When an item variation was changed and saved in the UI, a subsequent reload triggered the data query call as expected. However, if the data of this variation was then changed by an external source (e.g., another user, the REST API, or an import process), a further reload failed. No network request was sent, leaving outdated data in the UI. Saving again via the UI could lead to the externally changed data being unintentionally overwritten.This issue has been resolved. VersionAvailable frombeta7 September 2026stable9 September 2026

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  • New: Edit import names directly in the overview

    You can now edit the names of your imports directly in the Import overview. To do so, click the pencil icon next to the heading of the Name column. Change one or more names and click Save.If an import is already open, its name is also updated in the left navigation. Other unsaved changes remain unaffected.Version         Available frombeta9 September 2026stable16 September 2026

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  • Fix: Order catalogues cannot be opened in beta systems

    Order catalogues could not be opened in beta systems. When opening an order catalogue, the loading process timed out after several minutes.This issue has been resolved. Order catalogues can now be opened again in beta systems.Version         Available frombeta7 September 2026

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  • New: Shop ID as a mandatory field in Conrad settings

    In the menu Sales Channels » Accounts as well as the Channel Control Centre, a new field for entering the Shop ID is now available in the Settings for the sales channel Conrad.Entering a Shop ID is now mandatory for setting up and managing your Conrad seller account in your PlentyONE system. The Shop ID is provided to you by Conrad.VersionAvailable frombeta9 September 2026stable9 September 2026

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  • New: Support for EU Directive 2025/1960

    Shops now support the EU Directive 2025/1960. This is the so-called harmonised notice on the legal guarantee of conformity and the harmonised label for the commercial guarantee of durability.The directive applies from 27 September 2026.The harmonised notice on the legal guarantee of conformity is available in the following areas: Shop checkout Attachment to the order confirmation The harmonised label for the commercial guarantee of durability is available in the following areas: Relevant data about the model, manufacturer and manufacturer’s guarantee are maintained on the variation Single item page, cart and checkout in the shop Attachment to the order confirmation Display in the shop is supported from the following versions: plentyShop LTS from version 5.0.83 PlentyONE Shop from version 2.0.44 For further information on carrying out the setup, refer to the manual page Shop: Legal requirements.

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  • New: plentyShop LTS Plugin Version 5.0.83 Available

    The new version 5.0.83 of the plentyShop LTS plugin is now available.For more information, refer to the plentyShop LTS plugin changelog and the IO plugin changelog.

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  • Fix: Processes: Missing position display in item entry in box mode

    If an order included certain order position types and the order search was previously running in box mode, it could happen that the item entry did not display any positions. This behaviour has been resolved. VersionAvailable frombeta3 September 2026stable9 September 2026

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  • Fix: Item UI: Search for variations of bundle components did not work

    In the Bundles tab, a variation can be linked as a bundle component for the currently opened variation via the first widget. However, the search was supposed to also return variations that belong to the same item as the currently opened variation. This was not possible because the search query always included a nin:[itemId]. As a result, no variations of the same item were found. This should be possible, for example, to include the main variation – as the stocked variation – in different quantities alongside the other sub-variations as a bundle component.The issue has been resolved. VersionAvailable frombeta2 September 2026stable9 September 2026 

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  • Temu | Change: List price is no longer mandatory

    List price and List price currency are no longer mandatory fields in Temu product catalogues. You can save a product catalogue and export a product listing without mapping these data fields. Base price and Base price currency are still mandatory.If you use a list price, the existing conditions still apply:Both List price and List price currency must be mapped. It is not sufficient to map only the value for the list price.List price must contain a value.List price currency must be specified as a three-letter currency code, e.g. EUR.VersionAvailable frombeta8 September 2026stable8 September 2026 

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  • Channel maps & Catalogues | Change: Formula creation window opens directly

    Previously, when adding the Formula data source, an empty input field was displayed first. To create a formula, you then had to click the input field to open the formula creation window.This behaviour has been changed. When adding the Formula data source, the formula creation window now opens automatically. This eliminates an extra step. In addition, empty formulas can no longer be saved.This change simplifies entering formulas and prevents empty formulas from being saved in catalogues or Channel maps.Version         Available frombeta2 September 2026stable3 September 2026

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  • Amazon | New: Buyer company name is now imported from a dedicated field (action required)

    Amazon provides the buyer’s company name in a dedicated data field in the order report (BuyerCompanyName). PlentyONE now supports this field and uses it as the source for the buyer’s company name in the billing and delivery address of the respective order.To have Amazon include the data field in the order report, you must enable the corresponding setting in Seller Central.Required stepsIn Amazon Seller Central, enable the setting for including the buyer’s company name in order reports (isBuyerCompanyNameEnabledInOrderReports) for each Amazon account.→ The buyer’s company name is then automatically taken from the BuyerCompanyName field when new Amazon orders are imported. No further settings are required in PlentyONE.Note: If you do not enable the setting, PlentyONE will continue to determine the buyer’s company name from the address data.Version         Available fromstable1 September 2026

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  • New: PlentyONE Shop Version 2.44.0 Available

    Version 2.44.0 of PlentyONE Shop is now available. In the editor, the PriceCard block on the product page now contains an option to display the variation number. The editor now has a function to undo and redo inputs. This function only applies to changes to the template, not changes in the site settings. You cannot undo or redo changes if you switch the page. In the editor, the image input in the Image block now contains an option to set one image for all screen sizes simultaneously. This option is enabled by default. If you disable the option, you can still assign a separate image for each screen size. Agencies can find information about further changes and fixed issues on GitHub.

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  • New: Updated menus for restoring deleted catalogues/channel maps

    In the Data » Catalogues menu, the Restore a deleted catalogue and Restore a deleted channel map menus have been updated. The new versions of these menus have been designed to be more user-friendly overall and allow you to delete several catalogues/sales channels at once.VersionAvailable frombetaSeptember 1 2026stableSeptember 2 2026

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  • Fix: Issues with changes to certain complex mappings in catalogues

    In the Data » Catalogues menu as well as the Channel Control Centre, due to an internal error changes to certain complex mappings in catalogues would not be transferred to the connected listings, and the data would therefore not be exported to the respective marketplaces.This issue is now fixed. Listings that were affected by the issue can be updated by simply saving new changes to the connected catalogues.VersionAvailable frombetaAugust 27 2026stableAugust 27 2026

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  • Fix: Issues with listing creation

    In the menu Sales Channels » Accounts as well as the Channel Control Centre, new listings could not be created for certain sales channels for a brief period of time due to an internal error. This issue is now fixed.VersionAvailable frombetaAugust 27 2026stableAugust 27 2026

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  • Fix: DHL Retoure: Issue with return address processing

    When registering a DHL return using an address where the house number was included in the Street field and no explicit house number was specified, an error message occurred.This behaviour has been changed. From now on, this value will be processed and used in the address when requesting the return. VersionAvailable frombeta27 August 2026stable27 August 2026

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  • Fix: Orders: Order opened in reorder UI

    When attempting to open an order from the reorder UI by clicking on the order ID, there was no redirection to the order UI; instead, the order was opened directly within the reorder UI. This behaviour has been fixed. VersionAvailable frombeta27 August 2026stable2 September 2026

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  • Fix: Properties: Adding languages wasn't working properly

    Until now it occurred that adding a new language to a property in the Setup » Settings » Properties menu wasn't working. Only if you opened another property and added a new language there, you could also add one in the original property. This has been fixed.VersionAvailable frombeta27th August 2026stable2nd September 2026 

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  • Fix: DocumentBuilder: RAM format for electronic invoices

    If a company GLN (Global Location Number) was added in the XML settings of a document template in DocumentBuilder, it was previously only added as the ram:ID field for the seller. This has now been fixed and also applies to the ram:GlobalID field. VersionAvailable frombeta27 August 2026stable2 September 2026

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  • New: PlentyAI: AI assistant can generate graphs

    From now on, the AI assistant in your system is able to generate graphs. This way questions about sales, stock and more cannot only be answered via text but also be visually summarised.VersionAvailable frombeta27th August 2026stable27th August 2026

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  • Temu | Fix: Units for dependent data fields are not transmitted (action required)

    In Temu product catalogues, units for data fields that depend on a parent data field were not transmitted to Temu together with the value.Example: For the Material (Polyvinyl chloride) ► Thickness (mm) data field, the unit mm was not transmitted to Temu.This issue has been resolved. The unit is now available as a separate data field alongside the value and must be mapped separately. The unit is then transmitted to Temu together with the value.Required stepsIf you have already mapped values for dependent data fields that require a unit in a Temu product catalogue:Open the Temu product catalogue.Map the corresponding unit to the data field for the unit.Save the product catalogue.Create new product listings using the updated product catalogue.Important: Existing product listings are not updated automatically when you add the new mapping. You must create new product listings so that the unit is transmitted to Temu together with the value.Version       Available frombeta26 August 2026stable26 August 2026

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  • Fix: DocumentBuilder: Saving of template sometimes not possible

    When reopening the editor for a previously saved template in DocumentBuilder, some widgets occasionally stopped responding correctly. This issue has been resolved. VersionAvailable frombeta26 August 2026stable2 September 2026

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  • Fix: Flow: Item property filter issues

    The item property filter did not function correctly for order properties saved on the item.The item property filter did not function correctly for properties of the type None.These issues have been resolved.VersionAvailable frombeta26 August 2026stable2 September 2026

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  • Change: Flow Studio: Filter "Last status change" also in branch

    The filter Last status change (days) is now also available in the branch. VersionAvailable frombeta26 August 2026stable2 September 2026

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  • Amazon | Change: Interface for financial data updated

    The interface used to retrieve financial data from Amazon has been updated to the latest version of the Amazon Selling Partner API (SP-API).No action is required on your part. The update is applied automatically in the background.Version       Available frombeta13 August 2026stable13 August 2026

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  • Fix: Item UI: Error when saving properties

    When a text property was added in the item UI under the Properties tab using the Add properties button, it was added twice in the widget and an error occurred when saving. This behaviour has been fixed. VersionAvailable frombeta25 August 2026stable26 August 2026

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