ServiceDesk

  • How do I configure the mapping for shipping and delivery time in the FormatDesigner for Google Shopping?

    To ensure that Google Shopping processes your shipping data and delivery times correctly, you need to link the corresponding fields of your elastic export in the FormatDesigner.Step-by-step guide for the mappingNavigate in your PlentyONE system to: Data » FormatDesigner.Open the format template that you use for your Google Shopping export (elastic export).Create or edit the following fields in the shipping area.1. Transmit shipping costs (field: shipping)Search in the Items section for the field for shipping costs.If you want to use the account settings at Google and send a flat rate of 0,00:Select as mapping a property or an additional field in which you have stored the value 0,00.Alternatively, you can use a standard field that outputs the price including currency (e.g. DE:0.00 EUR).2. Transmit delivery time / processing timeGoogle requires information about the delivery time to avoid the status “Incomplete”.Add a new field and select under Items » Availability the field Name or Days.Link this so that it is output as a sub-attrib...

    Weiterlesen →
  • How can I disable the transmission of shipping costs to Google Shopping?

    Currently, it is not possible in PlentyONE to completely disable the transmission of shipping costs in the elastic export for Google Shopping.Since the elastic export is still used for Google Shopping, the shipping information is transmitted system-side. If you want your central shipping settings in the Google Merchant Center to apply instead, you can use a workaround by transmitting a flat rate value of 0.00 euros.How to adjust the shipping costs in the exportNavigate in your PlentyONE system to: Data » Elastic Export.Open the corresponding export (e.g. ID 1 for Google Shopping).Check the assignment in the FormatDesigner under the item shipping.To avoid overriding the account settings in Google, ensure that no differing shipping attributes are sent at the article level that could interfere with the Google algorithm.

    Weiterlesen →