ServiceDesk

  • How can I deactivate the interface to Zalando?

    Deactivate your Zalando account in the assistant. Just as you activate it, you can deactivate it (Here we explain where you can find this step).Save the settings of the assistant and then delete it.Additionally, the Zalando user you created specifically for Zalando can be removed or the API rights can be revoked. However, this step is not strictly necessary, as no data transfer to Zalando takes place without an active account.

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  • How can I use additional brands for my items on Zalando?

    Brands must be approved by Zalando before you can use them for your items.Please contact Zalando for this.

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  • When is the "Master Data" from Zalando imported?

    The "Master Data" includes, among other things, your size registers as well as the silhouettes you wish to use.Just like the silhouettes, the size registers are also only imported on Wednesdays.

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  • The Zalando silhouettes have not yet been updated/imported into PlentyONE?

    Zalando sends (new) silhouettes to the plenty FTP server so that they can be imported into your system. New silhouettes are updated weekly (Wednesdays) by us and can then be converted into attributes by you.Use the function convert into attributes for this purpose.If you are going through this step for the first time and it looks like this: Then it is either because Zalando has not yet sent any silhouettes to you OR the import of your silhouettes by plentymarkets has not yet taken place. If silhouettes are available for your system and you want to convert/update them into attributes, the view looks as follows: Select the desired groups and click on convert into attributes.TIP: only select the groups for which you actually want to start a sale, to keep the number of attributes as low as possible.Additionally, you can find here the chapter from the manual on this topic.

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  • Where can I find the access data for the Zalando zDirect API interface?

    To use the new Zalando zDirect API interface, merchants are linked with their integrator's developer account. This happens automatically during the integration process. The integrator (in this case PlentyONE) must then generate access data for the API individually for each merchant in their developer account and store this access data in the respective system. We then store this access data in the account that you created for this purpose via the assistant.These access data must not be viewable by you, which is why we cannot provide you with the access data to enter yourself.To-do: Please contact PlentyONE technical support via a ticket in the Service Desk.

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  • How do I set up Zalando after joining the Zalando Partner Programme?

    Step 1Create a user account.Step 2Make the basic settings in the menu Setup » Markets » Zalando » Settings.Step 3Request the CSV form for matching articles/silhouettes via a ticket in the Service Desk. We need your plenty ID and the sales channel in question (Germany, Austria, etc.). Enter your user data in the CSV file. Forward the completed form to your Zalando contact person. Step 4Go through the Account Settings - Zalando Assistants for the first time.Important: You cannot make all the settings in the wizard during the first run.Step 5Ask our support to link your account with your zDirect account.Important: This is only possible after you have gone through the wizard for the first time.Step 6Go through the Account Settings - Zalando Assistants again to make the missing settings.Step 7Carry out the further setup.Step 8Prepare the order documents.Step 9Prepare your variants.Step 10Automate the order processing.Step 11Activate your Zalando account in the Assistants to start data exchange with Zalando.

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  • How can I participate in Zalando's partner programme?

    For this, you need to contact Zalando directly.https://partner.zalando.com/

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