ServiceDesk

  • How do I automate sending shipping confirmations to Temu?

    You can set up a Flow action to automatically send a shipping confirmation to Temu when an order has been shipped. To do so, proceed as follows:How to set up a flow for automating shipping confirmations:Go to Automation > Flow Studio.Create a new flow:In the General step, enter a name and description for the flow.In the Trigger step, select Event-based.In the Settings step, select the trigger Order status changed and the order status Order exported.Click SAVE.In the Flow Studio Canvas that opened after creating the Flow, switch to the Controls tab in the left sidebar.Drag a Branch element from the Controls tab onto the Drag in element slot in the canvas.In the right sidebar, click on FILTER SETTINGS and select the following filter configuration:Filter: Order referrerOperator: Is in (IN)Order referrers: 182.00 | TemuClick CONFIRM.In the left sidebar, switch to the Actions tab and navigate to Plugin (Legacy) > Temu.Drag the action Temu: Send fulfillment to Temu onto the Drag in element slot in the True branch on the canvas.Click on S...

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  • How do I create and manage listings for Temu?

    You create and manage your offers for Temu through so-called listings. You can find them in the account overview under Sales Channels > Accounts. Simply click on the tile of your Temu account and select Offer listings in the navigation bar to navigate to the offer listings overview for that account. You can also create new listings in this view.Important: Currently, only offer listings can be created for Temu. Product listings are not possible at the moment.

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  • How do I link item variations for order import between PlentyONE and Temu?

    To ensure variants are correctly assigned during order import, you need to save the PlentyONE Variation ID of every variation you want to offer on Temu as the SKU for the corresponding variant in Temu. You can do so as follows:1. Copy the Variation ID in PlentyONE:Open the desired variation in the menu Item > Items.Click the rightmost copy icon (next to the Variation ID) in the header to copy the ID to your clipboard.2. Save the SKU in the Temu Seller Center:Log in to the Temu Seller Center.Open the Manage products menu and navigate to the variation matching the one you copied the Variation ID of earlier.Click Edit SKU next to the SKU.Paste the copied Variation ID into the SKU field and click Save.The variations are now linked to each other and will be correctly updated during order import. Repeat these steps until all variations you want to offer on Temu are linked.

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  • How do I activate the order referrer for Temu?

    To ensure that Temu orders are assigned to the correct sales channel, you need to activate the Temu order referrer. You can do so as follows:Open the menu Setup > Orders > Order referrer.Find the list entry Temu with the ID 182.00 and click Edit in its row.In the Edit referrer window, activate the option Visible in selection.Click on Save.The order referrer for Temu is now active and can be used for orders in your system.

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  • How is a Temu order handled in PlentyONE?

    The workflow of a Temu order in PlentyONE, from placement to shipping, goes as follows: Your items are listed on Temu. Customers place an order on Temu. Customers make their payments to Temu.Note: For Temu, only the payment method [Temu] Direct Checkout is available. The order is imported into PlentyONE. The order is shipped. Note: You can either send all items of an order or only specific order items. To do so, create a delivery order in the Orders » Orders menu and select the option For specific order items. The shipping confirmation is either sent to Temu via flow or manually (via the status change on the order). Address changes: If the delivery address changes, the new address is automatically saved for the corresponding contact in PlentyONE.

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