ServiceDesk

  • How do I delete my Temu account?

    Before you delete your Temu account, make sure it is deactivated and that no orders remain. Here is how to proceed:Open the menu Sales Channels > Accounts.In the tile of the Temu account you want to delete, click Delete Account.Confirm the prompt by clicking Delete Account again.Your account will then be permanently deleted.

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  • How do I activate my Temu account?

    To start data exchange with Temu, you need to activate your account in PlentyONE. Here is how to proceed:Open the menu Sales Channels > Accounts.Click on More (three dots icon) in the tile for your Temu account.Select the option Activate account from the dropdown list.Once you have activated the account, data exchange with Temu will begin.

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  • What actions can I perform in the Temu account overview in PlentyONE?

    In addition to the information, the account overview also offers various actions that you can perform via the three-dot menu:Account settings: Opens the settings for this specific account.Errors: Opens an overview of errors for your product or offer listings, if any exist.Product listings: Redirects you to the overview of all product listings for this account.Activate/deactivate account: Turns the account on or off.Delete account: Completely deletes the account.

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  • What can I find in the account overview for Temu?

    You can find the account overview under Sales Channels > Accounts. It provides you with all the important information at a glance:Connection: The connection status indicates whether your account is connected to Temu (Connected) or not (Not connected). If it is not connected, check whether the basic settings of the sales channel are correct.Name: The name you have given the account.Listings online: When you hover your mouse over this item, you can see the exact number of products and offers listed for this account on Temu.Errors: Here you can see how many errors exist in the product or offer listings. The exact number is displayed when you hover your mouse over the field.

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  • How do I set up Temu in PlentyONE?

    Before you can set up Temu in PlentyONE, you must first register as a seller with Temu. You can find information about this in the FAQ 'How can I sell as a seller on the Temu marketplace?'.To set up Temu in PlentyONE, you first need to create an account. Proceed as follows:Create account:Open the menu Sales Channels > Accounts.Click on Create Account.In the Create Account window, select the option Temu from the dropdown list Channel.Select the Client (shop) and enter a name for the account.Click on CREATE.The account for Temu will then be created.

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  • How can I sell on the Temu marketplace as a merchant?

    Currently, the Temu marketplace is in a closed beta testing phase, which is exclusively aimed at invited merchants.Here is how you can register: To participate in the beta test, you must first register via the official Temu registration portal for merchants. After successful registration, you will receive your personal login details. With these details, you can set up the integration into your PlentyONE system.

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