ServiceDesk

  • Why is my tracking number not being transmitted to Kaufland?

    Please check the shipping profile assigned to your order against what is stored in the catalogue (old export: "Shipping Profiles" under Setup > Markets > Kaufland > Settings).If your profile is linked to "Other", no tracking number will be transmitted for this profile.If the profile is correctly assigned, check whether there is a parcel number and whether it already existed at the time of the shipping notification. You can verify this using your order ID in Shipping Centre 2.0.If the tracking number is present on the order and you want to send the shipping notification again, proceed as follows: Move orders back to the status that triggers the event action Send shipping confirmation to Kaufland.de after making corrections.

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  • How can I check the shipping notification to Kaufland?

    Shipping notification to KauflandWith the event action Send shipping confirmation to Kaufland.de 3 you automatically inform Kaufland.de that the items of an order have been shipped.If the event action cannot be executed, the order is automatically moved to the status you have chosen for the setting Order status for orders with failed shipping confirmation (Setup > Markets > Kaufland > Settings > Account).Check orders in this status: Is the shipping service provider correctly linked? Is a tracking number saved on the order? After correction, move orders back to the status that triggers the event action Send shipping confirmation to Kaufland.de 3.If your shipping notification to Kaufland does not work at all, always check your event action first. Checking the logYou can check whether your shipping notification was successfully reported in the log (under Data > Log).Enter the following:Identifier: KauflandReference type: orderIDorReference type: externalOrderIdReference value: your order ID (orderId) or the external order ID (external...

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  • How can I check the transmission of price exports for Kaufland?

    Attention! The logs for individual variant transmissions are only displayed if this has been previously set to info.How to change the log settingGo to the log configuration: 2. Search for "priceExportService*3. and select the following: 4. Save the settings.To do this, go to the log (Data > Log) and enter the following:Identifier: KauflandIntegration: Plenty\Modules\Kaufland\Helpers\Log\LogHelperLevel: infoReference type: actionReference value: priceExportIf you want to check individual transmissions per variant/catalogue, you can use the following log.Identifier: KauflandIntegration: Plenty\Modules\Kaufland\Price\Services\PriceExportServiceLevel: infoReference type: EAN or variationID or catalogIDReference value: #ean# ; #VariantID# ; #CatalogueID#After changing the log setting, you can then force a price change (a change of the Kaufland price by +1/-1 cent is sufficient here) and after a maximum of 15 minutes your variant should be visible in the log.For each variant, you can view the transmitted price; the price for this example...

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  • How do I trigger a price export for Kaufland?

    To do this, make a price change to your variant.Prices and stock levels will be exported to Kaufland within the next 15 minutes after the change.Additionally, the price is transmitted in an hourly call, provided the variant has a current timestamp. Use the variant groups function with the action update timestamp for marketplace exports.If you want to update all variants of a catalogue at once, you can also make a change to a mapping in the catalogue (which mapping does not matter) and save it. In both cases, the following fields will be retransmitted:StockCondition descriptionProcessing time in daysKaufland warehouse IDKaufland shipping group IDPriceMinimum price

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  • How can I check the transmission of stock exports to Kaufland?

    Go to the log (Data > Log) and enter the following:Identifier: KauflandIntegration: Plenty\Modules\Kaufland\Helpers\Log\LogHelperLevel: infoReference type: actionReference value: stockExportAttention! The log for individual transmissions is only displayed if it is set to info.How to change the log settingsGo to the log configuration: 2. Search for "stockExportService*3. and select the following: 4. Save the settings.If you want to check individual transmissions per variant/catalogue, you can use the following log.Identifier: KauflandIntegration: Plenty\Modules\Kaufland\Stock\Services\StockExportServiceLevel: infoReference type: EAN or variationID or catalogIDReference value: #ean# ; #variationID# ; #catalogID#After this change, you can then force a stock change (a stock correction of +1/-1 is sufficient) and after a maximum of 15 minutes your variant should be visible in the log.If you expand the objects individually (click on the small arrows), you will see yoursuccessful as well as failed transmissions.Successful transmissions ar...

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