ServiceDesk

  • Change: EmailBuilder: Increase maximum allowed file size of static attachments

    In EmailBuilder the maximum allowed file size of static attachments was increased from 10 MB to 25 MB.VersionAvailable frombeta13. June 2025early13. June 2025stable18. June 2025

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  • New: Messenger automation: Sender email address filter allows wildcard *

    In the Messenger automation, the Sender email address filter was extended to accept * as an wildcard. The wildcard can be used to filter by any sequence of characters within the email addresses. It can be placed anywhere inside the email address. You can find further information for using the wildcard in the corresponding tooltip. VersionAvailable frombeta17. June 2025early18. June 2025stable25. June 2025

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  • New: Messenger automation: Order status filter

    A new filter Order status was added to messenger automation. Additional comparative operators now allow filtering for conversations with specific order statuses.VersionAvailable frombeta17. June 2025early18. June 2025stable25. June 2025

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  • New: Messenger automation: Action "Change read status" added

    A new action was added in messenger automations: Change read status Behaviour:If action value is set to No, conversations will be marked as Unread for all users.If action value set to Yes:If Global read status is enabled, conversations will be marked as Read for all usersIf Global read status is disabled, no action will be performed You can activate or deactivate the Global read status in the Setup » CRM » General menu. VersionAvailable frombeta17. June 2025early18. June 2025stable25. June 2025

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  • Fix: Messenger: Searching by short id doesn't work

    In Messenger, after introducing the new short ID format for conversations, searching by the old short ID format did not work anymore. This behaviour has been fixed.VersionAvailable frombeta12. June 2025early12. June 2025stable12. June 2025

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  • Change: Renaming of Email-Accounts Newsletter Opt In fields

    The newsletter Opt-In and Newsletter Opt-In confirmation fields in Email Accounts automatic dispatch section were renamed for better comprehension: Newsletter opt-in confirmation: Request for confirming the newsletter registrationNewsletter opt-in: Email after successful newsletter registrationVersionAvailable frombeta11. June 2025early18. June 2025stable25. June 2025

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  • Fix: EmailBuilder: Wrong invoice attached

    Previously, in the Email Service, if you set a template with an invoice attachment and sent it for an order with multiple invoices, it would always attach the first invoice. This behaviour has been fixed. From now on, the most recently generated invoice will be attached to the email if there are multiple invoices available.VersionAvailable frombeta06. June 2025early06. June 2025stable06. June 2025

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