When a request to the conversation list or conversation search returned no results, the route returned page: 1 and isLastPage: false. The other REST routes return page: 0 and isLastPage: true in this case. In addition, the date filters fromDate, toDate, updateFromDate, updateToDate and deletedAtBefore failed with a 500 error when you provided a UTC timestamp ending in Z, for example 2026-09-22T02:55:00Z.These errors have been fixed. Requests with no results now return page: 0 and isLastPage: true. The date filters now also accept UTC timestamps with Z. Formats with an offset, such as +02:00, continue to work. VersionAvailable fromstable22 October 2026

In EmailBuilder, the language tabs flickered when editing a template. They also jumped back and forth when the window size was changed. This issue has been fixed. VersionAvailable frombeta19 October 2026stable21 October 2026

In the email service for orders, long recipient email addresses extended beyond the input field. As a result, the button for removing the address was no longer visible. This bug has been fixed.VersionAvailable frombeta13 October 2026stable14 October 2026

If you received a reply in Messenger from the same email address but with different letter casing (e.g. john.doe@example.com and John.Doe@example.com), both addresses were kept in the recipients list. From now on, Messenger removes duplicate email addresses regardless of letter casing.For you, this means: each email address now appears only once in the recipients list. VersionAvailable frombeta8 October 2026stable8 October 2026

In the CRM » Contacts menu the horizontal and vertical scroll bars did not show up resulting in not accessible columns / rows from the table. This behaviour has been fixed.VersionAvailable frombeta1st September 2026stable1st September 2026

The new tag type "Board" was missing its name in the dropdown list in the Setup » Settings » Tags menu. This has been fixed. VersionAvailable frombeta20 August 2026stable26 August 2026

A validation error was displayed when configuring a Messenger channel with Basic Auth credentials, even though all mandatory fields were completed. This behaviour has been fixed. VersionAvailable frombeta18 August 2026stable19 August 2026

In some cases, opening a contact triggered the unsaved changes indicator to appear immediately and saving the contact did not make it disappear. This behaviour has been fixed.VersionAvailable frombeta4th August 2026stable5th August 2026

The variables PayPal button to payment page and PayPal link to payment page did not display any values when the plugin-less configuration for PayPal was used. As a result, the PayPal link and PayPal button were not shown.This issue has been resolved. VersionAvailable frombeta7 July 2026stable8 July 2026

An issue was resolved in EmailBuilder where the variable Order > Shipping > Return package number did not output a value for a return order. VersionAvailable frombeta30 June 2026stable01 July 2026

For the contact search REST route, a new filter has been added: isAnonymized (0 / 1) The filter shows the anonymised / non-anonymised contacts. Example of usage: GET /rest/accounts/contacts?isAnonymized=1 VersionAvailable frombeta25 June 2026stable25 June 2026

When clicking on the context menu of a conversation in the overview, the menu did not appear and the browser froze. This issue has been resolved. VersionAvailable frombeta5 June 2026stable5 June 2026

When a different MyView view was selected in the Contacts UI, the pagination always displayed zero results.This issue has been fixed. VersionAvailable frombeta21 May 2026stable27 May 2026

When the Messenger integration was enabled for an email account, the attachments were not displayed in the Messenger conversation. This issue has been fixed. VersionAvailable frombeta22 April 2026stable22 April 2026 

In the Messenger overview, conversations with the referrer "System" were incorrectly displayed as conversations with the referrer "Backend".This issue has been fixed. VersionAvailable frombeta21 April 2026stable22 April 2026

When creating a new contact, it is now possible to add all available address options in MyView.The following missing options have been added: External address IDExternal customer IDEntry certificateAge ratingTitleBuyer referenceGLN number VersionAvailable frombeta25 March 2026stable25 March 2026

In some cases, the preview of the template displayed in the EmailService editor showed differences compared to the preview in the EmailBuilder (spaces were removed between some words).This behaviour has been fixed. VersionAvailable frombeta13 March 2026early18 March 2026stable25 March 2026

Until now, the primary contact in the linked contacts area of the companies detail view wasn't marked. This behaviour has been fixed.VersionAvailable frombeta4th March 2026early4th March 2026stable11th March 2026

Until now it occurred in the Contacts and Companies menu as well as in the Messenger overview that the selection for group functions didn't reset when changes were made or the sorting was changed. This behaviour has been fixed.VersionAvailable frombeta25th February 2026early25th February 2026stable4th March 2026

Text formatting did not work in the text editor of the email service and messenger. This issue has been fixed. VersionAvailable frombeta12th February 2026early18th February 2026stable25th February 2026

Depending on the number of recipients selected, the email service took a very long time to load.This behaviour has been fixed. VersionAvailable frombeta30th January 2026early4th February 2026stable11th February 2026

Until now, the email filter in the CRM » Contacts menu only worked for contacts and not on guest orders. This behaviour has been fixed. VersionAvailable frombeta30th January 2026early30th January 2026stable30th January 2026

Until now, zero-rated VAT amounts were not correctly displayed in the PayPal journey in the PWA shop. This behaviour has been fixed. VersionAvailable frombeta26th January 2026early28th January 2026stable4th February 2026

When trying to add a new folder in EmailBuilder, the opened dialogue box did not contain an input field for the folder name. This behaviour has been fixed. VersionAvailable frombeta23 January 2026early23 January 2026stable23 January 2026

In Messenger, messages from Kaufland with the same ticket ID number in the subject were not grouped into one conversation. This behaviour has now been fixed. VersionAvailable frombeta21 January 2026early21 January 2026stable21 January 2026

In Messenger, text blocks were no longer being inserted into the editor.This issue has been fixed.  VersionAvailable frombeta20 January 2026early20 January 2026stable21 January 2026

In Messenger, in some cases, the orders specified in the title or text of the message were not linked to the conversation, even though they existed in the system. This behaviour has been fixed. VersionAvailable frombeta14 January 2026early14 January 2026stable14 January 2026

In the Messenger, in some cases the external ID specified in incoming messages from the marketplaces Amazon or Limango did not match any order, so no relation to the conversation could be established. This issue has been fixed. VersionAvailable frombeta15 December 2025early7 January 2026stable14 January 2026

The client ID filter was not applied correctly in the contact search, resulting in more results being returned than expected. The filter was corrected for these two routes: Advanced filters: POST /rest/accounts/contacts/searchSimple filters:  GET /rest/accounts/contacts VersionAvailable frombeta12 December 2025early7 January 2026stable14 January 2026 

In EmailBuilder, the item properties were calculated only for the first 1000 defined properties. This behaviour has been fixed. From now on, all item properties values will be calculated. Note: The variables list in the UI is still limited to 1000 properties, but the value can be displayed directly by outputting the following path: {{ orderItem.formattedProperties.autogenerated.propertyXXXX }}, where XXXX is the property ID.VersionAvailable frombeta05. December 2025early07. January 2025stable14. January 2025