In some cases, the preview of the template displayed in the EmailService editor showed differences compared to the preview in the EmailBuilder (spaces were removed between some words).This behaviour has been fixed. VersionAvailable frombeta13 March 2026early18 March 2026stable25 March 2026

Until now, the primary contact in the linked contacts area of the companies detail view wasn't marked. This behaviour has been fixed.VersionAvailable frombeta4th March 2026early4th March 2026stable11th March 2026

Until now it occurred in the Contacts and Companies menu as well as in the Messenger overview that the selection for group functions didn't reset when changes were made or the sorting was changed. This behaviour has been fixed.VersionAvailable frombeta25th February 2026early25th February 2026stable4th March 2026

Text formatting did not work in the text editor of the email service and messenger. This issue has been fixed. VersionAvailable frombeta12th February 2026early18th February 2026stable25th February 2026

Depending on the number of recipients selected, the email service took a very long time to load.This behaviour has been fixed. VersionAvailable frombeta30th January 2026early4th February 2026stable11th February 2026

Until now, the email filter in the CRM » Contacts menu only worked for contacts and not on guest orders. This behaviour has been fixed. VersionAvailable frombeta30th January 2026early30th January 2026stable30th January 2026

Until now, zero-rated VAT amounts were not correctly displayed in the PayPal journey in the PWA shop. This behaviour has been fixed. VersionAvailable frombeta26th January 2026early28th January 2026stable4th February 2026

When trying to add a new folder in EmailBuilder, the opened dialogue box did not contain an input field for the folder name. This behaviour has been fixed. VersionAvailable frombeta23 January 2026early23 January 2026stable23 January 2026

In Messenger, messages from Kaufland with the same ticket ID number in the subject were not grouped into one conversation. This behaviour has now been fixed. VersionAvailable frombeta21 January 2026early21 January 2026stable21 January 2026

In Messenger, text blocks were no longer being inserted into the editor.This issue has been fixed.  VersionAvailable frombeta20 January 2026early20 January 2026stable21 January 2026

In Messenger, in some cases, the orders specified in the title or text of the message were not linked to the conversation, even though they existed in the system. This behaviour has been fixed. VersionAvailable frombeta14 January 2026early14 January 2026stable14 January 2026

In the Messenger, in some cases the external ID specified in incoming messages from the marketplaces Amazon or Limango did not match any order, so no relation to the conversation could be established. This issue has been fixed. VersionAvailable frombeta15 December 2025early7 January 2026stable14 January 2026

The client ID filter was not applied correctly in the contact search, resulting in more results being returned than expected. The filter was corrected for these two routes: Advanced filters: POST /rest/accounts/contacts/searchSimple filters:  GET /rest/accounts/contacts VersionAvailable frombeta12 December 2025early7 January 2026stable14 January 2026 

In EmailBuilder, the item properties were calculated only for the first 1000 defined properties. This behaviour has been fixed. From now on, all item properties values will be calculated. Note: The variables list in the UI is still limited to 1000 properties, but the value can be displayed directly by outputting the following path: {{ orderItem.formattedProperties.autogenerated.propertyXXXX }}, where XXXX is the property ID.VersionAvailable frombeta05. December 2025early07. January 2025stable14. January 2025

The following property has been added back to the newsletter recipient list: Available for Client When this option is enabled, the folder can be selected under Webshop settings -> Newsletter main folder.  VersionAvailable frombeta3 December 2025early3 December 2025stable3 December 2025

The EmailBuilder restrictions were not applied to the two-column layout and three-column layout widgets. This behaviour has been fixed.  VersionAvailable frombeta2 December 2025early2 December 2025stable3 December 2025

When opening a contact, only 5 orders were initially displayed instead of 25. This behaviour has been fixed.VersionAvailable frombeta02. December 2025early03. December 2025stable07. January 2025

A new variable was added in EmailBuilder: Credit note number. This variable displays the number of the most recently generated credit note. Path: order.formattedDocuments.creditNoteGroup: Order -> Invoice dataVersionAvailable frombeta26. November 2025early03. December 2025stable07. January 2026

When editing a template in expert mode in EmailBuilder, you can now preview your changes live.By clicking the preview button, the editor will stay on the left while a live preview will be displayed on the right.The preview updates automatically at regular intervals whenever you make changes to the template.VersionAvailable frombeta21. November 2025early03. December 2025stable10. December 2025

Contacts of the type Sales Representative were wrongly assigned to orders in cases where their corresponding postcode field contained multiple, comma-separated postcodes. This behaviour has been fixed.VersionAvailable frombeta18. November 2025early18. November 2025stable18. November 2025

In EmailService, when multiple templates were added to the favourites folder, closing and reopening the dialog showed that some were not actually saved. This behaviour has been fixed.VersionAvailable frombeta14. November 2025early19. November 2025stable03. December 2025

The menu Data » CRM Change History has been removed. The change history of each entity (Contact / Address/ Company) can now be accessed in the header toolbar of each entity details page.VersionAvailable frombeta12. November 2025early19. November 2025stable03. December 2025

When campaigns were scheduled to start or end on the day the time changed to or from daylight saving time, the start or end date could shift by one day. This behaviour has been fixed.VersionAvailable frombeta12. November 2025early19. November 2025stable03. December 2025

When using campaigns with multiple coupon codes and a Redemption until value is depleted concept, each coupon could previously be fully redeemed by any customer. Now, the total coupon amount is shared and it can only be fully redeemed once, either by a single customer or split across multiple redemptions.VersionAvailable frombeta11. November 2025early11. November 2025stable12. November 2025

A new settings section was added in Setup » CRM » EmailBuilder: Global CSS styles.Here you can define CSS styles that will be applied to all EmailBuilder templates (with the exception of Expert templates). The styles can be defined individually for each webstore client and will be applied based on the order/contact webstore. If the webstore is not specified, the styles of the default client will be used.These settings can be accessed by administrators and users with permission under: Advanced: CRM » EmailBuilder » Settings » Global CSSVersionAvailable frombeta05. November 2025early12. November 2025stable19. November 2025

A new field is available in the address layout: Country ISO code.The field will be displayed in EmailBuilder and DocumentBuilder templates and also in Contacts » Primary address.The value is the country ISO code 2 (e.g. DE, GB)VersionAvailable frombeta04. November 2025early05. November 2025stable12. November 2025

In the messenger automations a new filter called Subject does not contain was added.VersionAvailable frombeta04. November 2025early05. November 2025stable12. November 2025

In Newsletter Recipients list, the following properties have been removed:Available for ClientDisplay recipient list in PlentyONE ShopVersionAvailable frombeta31. October 2025early05. November 2025stable12. November 2025

The following barcode types were added to the order item widget:ASINISBNUPCThe new types are available as columns in the widget both as text or image and text.VersionAvailable frombeta30. October 2025early05. November 2025stable12. November 2025

In EmailBuilder, image variables now display alternative text when the image cannot be shown.VersionAvailable frombeta30. October 2025early05. November 2025stable12. November 2025