ServiceDesk

  • Change / Fix: Item UI: Faster loading of variations / Propagation of updates to non-main variations

    A change has been made and a bug fixed in the new item UI:In the variation overview UI, the data was previously refreshed every time the user switched to this view. The new approach is to cache the data and reset the cache when the variations are edited. This results in fewer calls and shorter waiting times when loading the variations.Updating or deleting sales prices on a main variant was not propagated to non-main variants that had inherited these prices, causing outdated values to be displayed there.VersionAvailable frombeta19 June 2026stable24 June 2026

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  • New: Item: Search function in the "Properties" tab

    In the Properties tab of a variation, there is now a search bar that allows you to filter the properties on the page. Additionally, you can add any properties to each portlet using the + button on the right side of the search bar. VersionAvailable frombeta18 June 2026stable24 June 2026

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  • New: Item: Custom names for fields in item and variation UIs

    The names of fields in the item and variation UIs can now be changed via MyView and thus customised. VersionAvailable frombeta18 June 2026stable24 June 2026

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  • New: Item: Language setting in variation properties

    In the variation properties, it was not possible to hide the second language. The setting has been adjusted and now features a multiple selection option similar to the language selection in the Description tab of the item UI. VersionAvailable frombeta18 June 2026stable24 June 2026 

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  • New / Fix: Item UI: Updates and issues

    NewThe creation of serial numbers has been revised and simplified.In the Cross selling tab, you can now add a reverse link to a selected item.FixThe Referrer field in the product link dialog was always empty.Pagination in the bundle components widget did not work. VersionAvailable frombeta18 June 2026stable24 June 2026

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  • Fix: PIM / Item UI: Various issues

    The following issues have been fixed in the new item UI:Clicking on a variation ID or variation number in the Stock tab resulted in the error message Route does not exist. → Navigation to the selected variation now works correctly.When saving a duplicate serial number, a validation error was correctly displayed, but the overlay could no longer be closed by clicking outside the overlay. → The overlay now closes as expected after an error occurs.The language value for text characteristics via the API or import could be set as DE instead of de. The value DE was not displayed correctly in the UI. → Language values are now handled and displayed consistently.An inconsistent alignment of the UI in the Stock movement widget was fixed, where the result information was mistakenly left-aligned instead of matching the other widgets in the Stock tab. → The layout is now consistently right-aligned.Issues in the new Product UI related to variant navigation and inheritance of properties were fixed. → Opening a sub-variant or its main variant in th...

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  • New: PIM / Item: Activation of inheritance

    Inheritance could be deactivated for individual fields via inline table editing, but not activated. This is now possible via a button: If inheritance is activated, a value that changes in the main variation will also change in the sub-variation. VersionAvailable frombeta18 June 2026stable24 June 2026  

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  • Fix: Item: Group function to update timestamps for marketplace exports

    When using the variations group function to update marketplace timestamps, the changes were not reflected in the search results. This has been fixed. VersionAvailable frombeta16.06.2026stable 17.06.2026

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  • New: Item: Settings for different tabs in the variation view

    Following settings for the MyView in the variation view were implemented:Tab: Sales Channelsto the Sales Channels widget settings for the title and the expansion/collapse were addedTab: Pricingto the Sales prices widget settings for expansion/collapse, title, columns, table sort by, table order by, sorting and order for adding sales prices and new items appear first in table were addedTab: Product detailsto the Categories widget settings for expansion/collapse, title, columns, table sort by, table order by, sorting and order for adding categories were addedto the Barcode widget settings for expansion/collapse, title, columns, table sort by, table order by, sorting and order for adding barcodes were addedo the Supplier widget settings for expansion/collapse, title, columns, table sort by, table order by, sorting and order for adding suppliers were addedVersionAvailable frombeta10th June 2026stable17th June 2026

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  • Fix: Issues in the new item UI

    The following issues have been resolved in the new item UI:When selecting an attribute, the selected value in the dropdown menu was not retained when searching for a different attribute.The option to display either the name or the variation number in the side navigation did not work.VersionAvailable frombeta9 June 2026stable9 June 2026

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  • Fix: Item: Group function for clients wasn't working

    When using the variation group function in the new Item UI, the activation and deactivation of clients wasn't applied. This issue has been fixed.VersionAvailable frombeta8th June 2026stable8th June 2026

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  • Fix: Item UI: Filtering by variations did not work

    The attribute filter in the variation overview UI did not correctly display matching variations. This issue has been resolved. VersionAvailable frombeta5 June 2026stable5 June 2026

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  • Fix: Item UI: Suggested storage locations not displayed in the new UI

    Suggested storage locations that were saved in the old UI were not displayed in the new variation details UI under the Stock tab, even though the data for the storage locations was correctly loaded. This issue has been resolved. VersionAvailable frombeta5 June 2026stable5 June 2026

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  • Fix: Item: Column disappears from column selection

    In the new item UI, it could happen that when you removed a column from the table in a new view and then switched the view, the column completely disappeared from the selection and could not be added again. This behaviour has now been fixed.VersionAvailable frombeta5th June 2026stable5th June 2026

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  • Fix: Item: Several issues fixed in new item UI

    The following fixes were added in the new item UI:In the new Item UI, suppliers were previously fetched multiple times across the Item Overview, Item Details, and Variation Details tabs, leading to redundant loading and inconsistent performance. We refactored these areas to use a searchable select component for supplier selection, ensuring a single, consistent loading strategy wherever suppliers are displayed. When the Item UI version 2 was hidden from the Setup » Item » Item UI menu, the Item roles were not visible in the Roles details view.  Newly created items displayed “Name missing for language DE” in the variation view when opened immediately after creation. In the Order Properties widget  the surcharge column was missing from the table. In the Multichannel tab where switching between variations incorrectly retained sales channels from the previously selected variation. In the Item Overview where variation tooltips were cut off when a large number of tags were linked.VersionAvailable frombeta4th June 2026stable10th June 2026

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  • Fix: Item UI: Missing operators added

    In the filters of the item overview, operators such as IN and NOT IN were missing for several filter fields.The missing filter operators have been restored to ensure consistency between the filtering functions of V2 and V3 and to improve the flexibility of filtering in the article overview. VersionAvailable frombeta4 June 2026stable4 June 2026

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  • New: Item: Order images via drag and drop

    You can now reorder images in the new item UI. Open the Item » Item » Open item] » Tab: Images menu and click on Reorder images in the top right of the Details section to activate the drag and drop. Then you can move the images to the desired position. Click Save when you are done to save your changes.   VersionAvailable frombeta04th June 2026stable10th June 2026 

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  • New: Item UI: Faster supplier selection with search function

    The standard components for supplier selection in both the variation linking and stock receipt flows have been replaced by a search function.Previously, users had to load and scroll through extensive supplier lists, which became increasingly inefficient as the number of suppliers grew.The new component with a search function enables users to quickly find and select suppliers, improving performance and usability when working with large datasets. VersionAvailable frombeta6 June 2026stable10 June 2026

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  • Fix: Item UI: Amazon preview for variations not working

    An issue was resolved where the preview button in the header actions of the item details remained disabled after an ASIN was saved in the Multichannels tab. Users can now open the preview as intended, select the Amazon sales channel, and choose the corresponding ASIN. VersionAvailable frombeta4 June 2026stable4 June 2026

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  • Fix: Item: HTML formatting was not displayed in text editor

    Until now, the formatting of copied HTML text in the text editor of the Item » Item » [Open Item] » Tab: Description menu in the new Item UI wasn't displayed even though the formatting applied. This behaviour has been fixed.VersionAvailable frombeta4th June 2026stable10th June 2026

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  • New: Item UI: Image upload and sorting

    The possibility to upload and delete images has been added in the new item UI, in the variation details, and in the images tab.Images are now sorted in the variation details, with the images active in the current variant appearing first. VersionAvailable frombeta6 June 2026stable10 June 2026 

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  • Fix: MyView: Issue when deleting rows in the default view

    An issue was resolved where deleting the first row in the default view cleared all tabs and prevented users from saving existing or custom views due to mandatory widget validation.Widgets are now optional, allowing views to be saved and edited even if some widgets have been removed. VersionAvailable frombeta2 June 2026stable2 June 2026

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  • New: Item: Search for items/variations with more than one tag

    Until now, you could only search for items/variations with one or another tag (e.g. items with tag 1 or tag 2) in the new item UI. Now you can search for items/variations that have more than one tag (e.g. tag 1 and tag 2)VersionAvailable frombeta28th May 2026stable3rd June 2026

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  • New: New item UI: Updated MyView structure

    The MyView configuration has been updated in the new item UI to provide more flexibility in arranging widgets across different tabs.Widgets that were previously restricted to their default areas can now be moved between tabs in various sections of both the item level view and the variation level view. Changes at item levelSectionUpdateGeneral widgetWidgets can now be moved to other tabsDescriptionNo changeImagesNo changeShipping ProfilesWidgets can now be moved to other tabsMultichannelsWidgets can now be moved to other tabsCross SellingNo changeStockWidgets can now be moved to other tabs Changes at variation levelSectionUpdateGeneral widgetWidgets can now be moved to other tabsProduct detailsWidgets can now be moved to other tabsImagesWidgets can now be moved to other tabsPricesWidgets can now be moved to other tabsBundlesNo changeShippingWidgets can now be moved to other tabsMultichannelsRenamed to Sales Channels. Widgets can now be moved to other tabsStockWidgets can now be moved to other tabsPropertiesNo changeChange HistoryNo ...

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  • New: Item UI: SKU field added

    The SKU field has been added as a selectable field in the item and variation overview. VersionAvailable frombeta21 May 2026stable27 May 2026

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  • Fix: New item UI: Issues with creating listings

    The following issues have been resolved:Creating listings took a very long time.No template was preselected when creating a listing.VersionAvailable frombeta21 May 2026stable21 May 2026

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  • New: New item UI: Selection in the side navigation

    In version 2 of the item UI, it was possible to open settings in the side navigation and select what should be displayed in the overview. This is now also possible in the latest version of the item UI. VersionAvailable frombeta21 May 2026stable27 May 2026

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  • Fix: Item UI / PIM: Issues with comments

    The following issues have been resolved:When attempting to edit a comment in a variation, the text of the oldest comment was always displayed.After editing a comment, the Save button did not become active.When opening a comment for editing or creating a new comment, the editor should be active by default.If a new comment was added and then edited, the text was simply appended to the last comment after saving and reloading.VersionAvailable frombeta21 May 2026stable21 May 2026 

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  • Fix: Item UI / PIM: Images could not be linked to variations from the variation overview

    To link selected variations with images, there is a button in the variation overview that opens a popup window where the images are supposed to be displayed. However, the popup window was empty. This error has been fixed. VersionAvailable frombeta21 May 2026stable21 May 2026

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  • Fix: Fixes in the new item UI

    The Stock correction widget now displays a default entry for each variation.The Sales channel widget now shows a column for both the internal and external names. VersionAvailable frombeta20 May 2026stable20 May 2026

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