When you ship the items of an order, you must inform Netto eStores and Marktkauf about the shipment. The shipping confirmation is sent to Netto eStores and Marktkauf via a flow or an event procedure. You must set up the corresponding flow or event procedure beforehand.

In the log, you can check whether the shipping confirmation for a specific order has been sent correctly to Netto. To do this, you need to filter the log specifically.

How to filter the log effectively

1. Go to Data » Log.

2. Determine the time at which the flow or event procedure was triggered.

3. Click Filter at the top of the menu.

4. Set the time filter (Date from, Date to, Time from and Time to) as precisely as possible, e.g. to a time window of 10 seconds around the determined time.

5. In the Identifier field, enter Netto.

6. Click SEARCH.

7. Check whether there are any error messages for the corresponding order ID.

Important: 

• If the notification was sent successfully, often no permanent log entry is generated.

• If the flow or event procedure was not triggered at all, often no entry appears either.

If you are unsure, contact the support team of Netto eStores directly to check the status, as Netto does not provide a dedicated seller back end to check these processes.