ServiceDesk

  • Fix: DocumentBuilder: "Warehouse" selection missing in group functions

    In the group functions Create document and Merge documents of the order overview, the selection of the warehouse has been missing for some time for the document type Delivery note. This has been fixed. VersionAvailable frombeta29 April 2026stable6 May 2026

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  • Fix: Missing payment methods in the "Arrange payment methods" menu

    Certain payment methods were not available for sorting in the Sort Payment Methods section.This issue has been fixed. VersionAvailable frombeta28 April 2026stable28 April 2026 

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  • Temu | New: Adding product listings for existing Temu products

    In PlentyONE, product listings for multiple variations of an item are grouped under a shared group ID. When exported to Temu, this results in a single product on Temu (goodsId) with multiple variations (each with its own SKU ID).If you later create additional product listings for further variations of the same item, these are assigned a new group ID. When exported to Temu, a new product (new goodsId) is created on Temu. The variations are therefore not added to the existing Temu product but created under a separate product.Important:If you want all variations to appear under a single product on Temu:Delete all existing product listings for the item in PlentyONE.Then create new product listings for all variations of the item together (including any newly added variations).Version                                Available fromstableGradual rollout starting 28 April 2026

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  • Fix: Issue with DHL Retoure Online for certain currencies

    "Bad request" error when creating returns: The creation of DHL return orders has now been adjusted so that "itemValue" is only considered if the currency of the order is supported by the DHL Retoure API. VersionAvailable frombeta27 April 2026stable27 April 2026 

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  • CHECK24 | Change: FTP options updated (action required)

    On 28 April 2026, we will update the FTP servers for CHECK24. As part of this change, the FTP option partnerftp.shopping.check24.de will be removed from the settings.Required action:On 28 April 2026, go to Setup » Markets » Check24 and save your settings again.Additional information:If you previously used the FTP option partnerftp.shopping.check24.de, it will be automatically switched to ftp.moebel.check24.de. You only need to save your settings again.Your login credentials remain unchanged.Version       Available frombeta28 April 2026stable28 April 2026

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  • Fix: New item UI: Adjustment of the multichannel widget

    The following adjustments have been made to the multichannel widget:Addition of the filter Is filterable and setting this filter as the default filterAddition of the column IDUse of the backend name instead of the display nameThe filter Name now works as a "Like" filter instead of an "Equal" filterFix for an issue where filter bookmarks did not work VersionAvailable frombeta24 April 2026stable24 April 2026

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  • Fix: DocumentBuilder: PO Delivery Note as PDF/A3 or XML

    If ‘PDF/A3’ or ‘XML’ was selected as the file format in the output settings for a PO delivery note template, an internal error occurred and the document could not be generated. This has been fixed. VersionAvailable frombeta27 April 2026stable29 April 2026

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  • Fix: Wrong value type displayed for certain target fields in the new import tool

    Up until now, when editing a mapping set in the new import tool, certain target fields would display the expected value type Number regardless of their actual expected value type. This issue has now been fixed.VersionAvailable frombeta24 April 2026stable24 April 2026

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  • New: Flow Studio: New search filter in the search control

    The filter Order shipment registered is now also available as a search filter in the search control. VersionAvailable frombeta24 April 2026stable24 April 2026

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  • New: Flow Hub: Option for interactive action "Assign serial number"

    An option has been added to the Assign serial number interactive action, enabling new serial numbers that do not yet exist in the system to be created and assigned directly. VersionAvailable frombeta24 April 2026stable24 April 2026

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  • Change: Mollie: Improved status updates

    The cron for payment updates has been adjusted to improve the processing of status updates in Mollie. VersionAvailable frombeta23 April 2026stable29 April 2026

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  • New: New item UI: "Statistics" tab added

    In the new item UI, a "Statistics" tab has been added at both the article and variation levels. VersionAvailable frombeta22 April 2026stable22 April 2026

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  • Etsy: Resolution for missing Etsy orders (action required)

    Due to recent data privacy changes implemented by Etsy, access to full shipping addresses (street and city) for third-party integrations has been restricted. This caused a disruption in the order import process. On 23 April 2026, we are releasing a fix to resume order imports. How this affects your workflowFrom 23 April 2026, orders will be imported with an Incomplete data status. To complete fulfilment, you will need to manually enter the missing address details for these orders. Key facts:Who is affected: Only sellers who connected their Etsy shop after 17 July 2025.Cause: This change is due to an Etsy platform policy restricting access to PII (Personally identifiable Information) for certain integrations. For further details, please refer to the official Etsy API policy.Next steps: We are in ongoing discussions with Etsy to restore full data access and provide a permanent, automated solution.Version     Available frombeta23 April 2026stable23 April 2026

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  • Fix: New item UI: Bundles

    Item Search: Fixed an issue in the "Bundles" tab where only the main variation was displayed. All variations are now visible.Search Filters: Resolved a bug where active search filters were incorrectly carried over when switching to the variation search.VersionAvailable frombeta22 April 2026stable22 April 2026

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  • New: DocumentBuilder: More variables available for the custom document

    The variables "Offer valid until (date)" under Order » Order date  as well as the variables "Net stock"  and "Physical stock" under Order » Order item » Variation are now also available for custom documents. VersionAvailable frombeta22 April 2026stable29 April 2026

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  • Fix: DocumentBuilder: Missing variables submitted and incorrect ones removed

    The following variables are now available in the DocumentBuilder:Quantity (integer) (German: "Menge (ganze Zahl)") in the group "Stock intake position" (German: "Wareneingangsposition") for the goods receipt document. This outputs the quantity as an integer. Number of items (integer) (German: "Artikelanzahl (ganze Zahl)") in the group "Stock intake" (German: "Wareneingang") for the goods receipt document. This outputs the count as an integer. Customer wish (German: "Kundenwunsch") is now also available in the packing list templates. The variable Total item quantity (German: "Artikelgesamtmenge") has been removed from the templates for goods receipt documents because it refers to the total number of items in the order and not to the quantities of the goods receipts, which caused errors during generation. Instead, the variable Stock intake » Number of items (German: Wareneingang » Artikelanzahl) should be used.For the same reason, the following variables were also removed from goods receipt documents:Total net weight (g) (German: "Ge...

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  • Fix: Messenger: Email attachments were not imported

    When the Messenger integration was enabled for an email account, the attachments were not displayed in the Messenger conversation. This issue has been fixed. VersionAvailable frombeta22 April 2026stable22 April 2026 

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  • Fix: New item UI: Displaying / filtering flags

    In the new item UI, an issue where filtering by the second flag did not work correctly has been resolved. Additionally, flags are now properly colour-coded in both the filters and the overview. VersionAvailable frombeta22 April 2026stable22 April 2026

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  • Fix: Messenger: Issue with referrer filter "Backend"

    In the Messenger overview, conversations with the referrer "System" were incorrectly displayed as conversations with the referrer "Backend".This issue has been fixed. VersionAvailable frombeta21 April 2026stable22 April 2026

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  • TEMU: New: Import TEMU invoices into PlentyONE

    NewFrom now on, invoices generated by TEMU can be automatically imported into your PlentyONE system.To import invoices generated by TEMU into PlentyONE, you must first activate this feature in the TEMU backend. To do this, open the PlentyONE app in your TEMU backend under Apps and services » App store and enable the Tax Invoice Interface Permission Package option. VersionAvailable frombeta25 March 2026stable25 March 2026

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  • Removed: Table settings in Accounts and Channel Control Centre menus

    In the Accounts and Channel Control Centre menus, it was possible up until now to adjust the visibility of individual columns in tables by using the Table settings menu. However, due to a technical issue changes made in the table settings of some tables in these menus could affect other tables and therefore change their behavior in unintended ways.The cause for this issue is complex and cannot be addressed immediately. In order to avoid further issues, this update removes the Table settings menu from tables in the Accounts and Channel Control Centre menus while an alternative solution is being developed.VersionAvailable frombetaApril 15 2026stableApril 15 2026

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  • Refurbed: New: Have VAT rate calculated via PlentyONE

    For refurbed, the option Assign VAT rates via PlentyONE was added to the menu Setup » Markets » refurbed » Settings. When this option is activated, the VAT rate is calculated by PlentyONE during order import based on the variations contained in the order. This overwrites the VAT rate set by refurbed.This option is deactivated by default. By default, orders from refurbed are therefore imported into PlentyONE with the VAT rate assigned by refurbed.VersionAvailable frombeta2 March 2026stable2 March 2026

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  • Change: DHL Shipping: Currency conversion for Additional insurance

    When using the DHL service Additional insurance, the item value is now converted into Euros before being transmitted to DHL. VersionAvailable frombeta8 April 2026stable15 April 2026 

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  • Fix: DHL Return Online: Only allowed delivery countries selectable

    When configuring the settings for DHL Return Online, you can now only select active delivery countries that are also approved by DHL. VersionAvailable frombeta7 April 2026stable8 April 2026

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  • PWA Shop: New: PayPal Checkout plugin no longer required – migrate now

    From Shop version 2.4.1 onwards, PayPal is natively integrated into your shop.You therefore no longer need to install the PayPal Checkout plugin to offer PayPal payment methods.If you have already installed the PayPal Checkout plugin, there are several options available to switch to the native PayPal integration: Option 1: Manual switch: This option is available for all systems. Option 2: Automatic migration (via pop-up): This option is available if there is at least one PayPal configuration linked to this shop’s client that is not assigned to a plugin set. Option 3: Manual switch for shops with custom Git integration: This option is required if you have integrated your own custom shop via GitHub. Further information on the various options for switching to the native integration can be found in the PlentyONE manual. Version Available from beta 7 April 2026 stable 7 April 2026

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  • Fix: EmailBuilder: DHL Return Online QR code missing in e-mail

    In EmailBuilder, in some cases, no QR code was generated by the variable DHL Return Online QR code image. This issue has been fixed. VersionAvailable frombeta6 April 2026stable6 April 2026

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  • New: Additional mandatory fields for Conrad to comply with legal requirements

    The offer and product catalogues for Conrad have been updated to comply with the requirements of the German Battery Act (BattDG) and Extended Producer Responsibility (EPR). What has changed?Offer cataloguesThe previous individual EPR data fields have been replaced by a data field combination in the new Eco Contributions section: Conrad EPR categoryConrad EPR producer IDConrad EPR amount Important: All three fields in the data field combination must be mapped. If one field is missing, no values will be transferred.The previous individual EPR fields will remain available temporarily and will continue to be transferred. Once you use the new data field combination, mappings in the old EPR fields of this catalogue will be ignored and only the values from the new combination will be transferred.How to map the data field combination: Select the appropriate EPR category under Conrad EPR category.Then map the corresponding EPR registration number under Conrad EPR producer ID.Finally, map the appropriate EPR contribution under Conrad EPR amo...

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  • New: Display of channel maps in usage overview of functions

    Up until now the usage overview of functions only supported two types of usage locations: Catalogue or Import. While functions could also be used in channel maps such usages were simply assigned the Catalogue type, and the respective link to the usage location would lead to a catalogue linked to the channel map instead of the channel map itself.This update introduces a dedicated Channel maps location type in the usage overview. When a function is used in a channel map this usage is now assigned this new type instead. Existing usages of functions in channel maps will be migrated to the new type in the coming days. Users do not need to take any action.VersionAvailable frombetaApril 1 2026stableApril 8 2026 

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  • New: Strict Mode for functions

    Up until now, when a function would have returned an unusable value such as 0, null or infinity, it produced an error instead. However, this behavior frequently caused errors to be triggered in situations where they interfered with the intended functionality of a function.This is why, as of this update, functions will only produce an error message upon trying to output an unusable value if the new Strict Mode is enabled for them. Strict Mode can be enabled for individual functions via a new toggle available in their detail view.VersionAvailable frombetaApril 15 2026stableApril 15 2026

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  • New: Additional mandatory fields for bol.com to comply with legal requirements

    We have updated the bol.com integration to template v9. This update improves catalogue synchronisation. Changes to the bol.com schema are now applied automatically and the corresponding sales channel data fields are updated accordingly.As part of this update, new mandatory fields have been added to the catalogues to ensure compliance with legal requirements.New mandatory fields for GPSRTo comply with the General Product Safety Regulation of the EU (GPSR):Manufacturer NameManufacturer EmailManufacturer AddressNew mandatory fields for energy labellingENERGY LABEL - PDFPRODUCT INFORMATION SHEET - PDFNote: You can create properties for mapping the ENERGY LABEL - PDF and PRODUCT INFORMATION SHEET - PDF.Availability and noteWith the update to template v9, the new fields are automatically available in your bol.com catalogues. The GPSR fields are already available, and the remaining fields will follow shortly.Important: Review your existing catalogues and ensure that all new mandatory fields are completed.Version      Available fromstable3...

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