ServiceDesk

  • Change: Tag Handling option removed from configuration assistant

    In the Shopify configuration assistant, the Tag Handling in Export option has been removed from the Item management step.This option is no longer required, as the processing of tags during export has been adjusted.How tag synchronisation now works by default:Before export, existing tags on Shopify are queried.New tags created in PlentyONE are added to the existing tags.The complete, synchronised list of tags is exported to Shopify.This ensures that existing tags on Shopify are not overwritten unintentionally.Important:Tags created in PlentyONE can still be deleted via PlentyONE.Tags created in Shopify cannot be deleted via PlentyONE and must be deleted directly in Shopify.Exception: If a tag in PlentyONE has exactly the same name as an existing Shopify tag, the tag created in PlentyONE will replace the Shopify tag upon export. This tag can then be deleted via PlentyONE.This adjustment does not require any further action on your part.

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  • New: Webhook-based order import for Shopify

    NewFrom now on, Shopify orders can be imported into PlentyONE in real time.Overview:A new option was added to the Shopify configuration assistant to import orders into PlentyONE immediately after they are placed. The order import is carried out using a webhook that must be created in Shopify.Conditions for use:The webhook-based order import is available for customers with a PlentyONE plan.For more information about the feature, see the PlentyONE manual. Version Available from beta 12.02.2026 early 12.02.2026 stable 12.02.2026

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  • Shopify | Changed: Variant limit for Shopify exports increased to 2,048

    The most important information in brief (TL;DR)Release: January 19, 2026 (stable)Feature: Increase in the variant limit from 100 to 2048Target group: Retailers with complex products (e.g., textiles)Prerequisite: PlentyONE Plan + activation in the wizard Function description & backgroundWhat's new?The Shopify integration has been updated to take advantage of Shopify's expanded capabilities. Instead of the previous hard limit of 100 variants, up to 2048 variants per product can now be synchronised.Why does this limit exist in the first place?Shopify has historically had a limit of 100 variants per product.Without this feature: We synchronise a maximum of 100 variants.With this feature: We use the new Shopify APIs, which allow up to 2048 variants.Important: The limit of 100 still exists for standard APIs. Therefore, this feature must be explicitly activated so that we can change the communication with Shopify.

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