ServiceDesk

  • New: Improved display of catalogue placeholders

    In order to optimize the performance of the detail view of catalogues in the Data > Catalogues menu, data rows are only loaded once they need to be displayed. Until a data row has been fully loaded it is replaced by a placeholder in the detail view.These placeholders will now also display the name of the data row they are replacing. This allows users to navigate to the data rows they want to view even before those data rows have been loaded.VersionAvailable frombeta25 November 2025early25 November 2025stable3 December 2025

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  • New: Revamped filter selection in Catalogues overview

    In the menu Data » Catalogues, the pop-up menu for selecting search filters in the catalogue overview has been revamped in order to optimize its appearance and functionality:The filter options related to templates have been removed. Instead, you can now filter searches for marketplaces or categories.You can now find specific options more easily in all drop-down lists in the filter selection menu by using the newly added search bars.VersionAvailable frombeta12 November 2025early19 November 2025stable26 November 2025

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  • New: Alphabetical sorting of options in drop-down lists when creating new catalogues or channel maps

    Up until now, when creating new catalogues or channel maps in Data » Catalogues, the available options in the respective drop-down lists were not sorted in any particular order. The options in these drop-down lists will now always be sorted in alphabetical order.VersionAvailable frombeta7 November 2025early12 November 2025stable19 November 2025

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  • Fix: Names and assignments for catalogue mapping sources displayed incorrectly

    In the Catalogues menu, the names and assignments of some mapping sources were not displayed correctly under certain conditions. This issue is now fixed.This update also includes some general performance and stability improvements for the Catalogue menu.VersionAvailable frombeta1 October 2025early8 October 2025stable15 October 2025

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  • New: Catalogues: Added filter for contacts properties

    For catalogues with the Export type Contact, a new multiselect filter has been added above the Contact property (ID) field. It allows you to export only selected properties. While the filter can only be set on the Contact property (ID) field, it applies to all fields related to contact properties.VersionAvailable frombeta16. September 2025early17. September 2025stable24. September 2025

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  • Fix: Adding additional complex mappings not possible when using search filters

    Previously, when filtering catalogue mappings by using either the search function or the toggles for filtering for mapped or unmapped entries, the button to add additional complex mappings would disappear. This button is now always visible.VersionAvailable frombeta17 September 2025early17 September 2025stable24 September 2025

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  • Changed: "Cancel" button in Catalogue menu while editing catalogues using the standard format

    Up until now, while editing a catalogue using the standard format in the Catalogue menu, a Cancel button was always visible at the bottom of the list of available data sources.This button has no functionality when adding data sources to existing rows, so it will now automatically be hidden in such use cases.VersionAvailable frombeta21 August 2025early27 August 2025stable3 September 2025

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  • New: Sticky search bar in Catalogues overview

    The search bar in the Catalogues overview under Data » Catalogues is now sticky. It remains permanently visible at the top of the screen when you navigate upwards or downwards in the overview.VersionAvailable frombeta19 August 2025early20 August 2025stable27 August 2025

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