ServiceDesk

  • Change: New product catalogues for Octopia

    Starting from 8 January 2026, a new catalogue template will be used for product catalogues for the sales channel Octopia. Octopia requires data fields to be transmitted in French. The previous template does not support this requirement.  We will start a migration for existing catalogues from 8 January 2026 in batches and inform via changelog when we are done.  What will change for you: Creating new product catalogues:From now on, when creating product catalogues for Octopia under Data » Catalogues, select the option Octopia from the Marketplace drop-down list. This will automatically apply the new catalogue template. All other steps for creating product catalogues remain the same.Important: The previous option octopia (in lowercase) must no longer be used from now on and will be marked as (deprecated) in the drop-down list. Existing product catalogues:All product catalogues using the deprecated octopia option, will be automatically migrated to the new format. You do not need to make any further changes.

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  • New: French taxonomy for Octopia catalogue attributes

    In order to ensure that listings exported via PlentyONE continue to be accepted by Octopia without issues, all attributes in Octopia catalogues now use french taxonomy.Users do not need to take any action. This change does not affect the actual functionality of any existing catalogues. The marketplace they are associated with has been temporarily renamed to Octopia - deprecated. All existing catalogues will be migrated to french taxonomy automatically at a later date.VersionAvailable frombeta28 November 2025early28 November 2025stable28 November 2025

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  • New: New mandatory fields for Etsy listings: "Processing profiles"

    With processing profiles Etsy has introduced new mandatory fields for listings:the minimum processing time before shipping,the maximum processing time before shipping,and whether an item is ready to ship or made to order.Without transferring a processing profile, you can neither create new listings nor update existing listings on Etsy.In PlentyONE, you can create processing profiles and transfer them to Etsy in two steps:Step 1: Create a processing profileGo to the new menu Setup » Markets » Etsy » Processing profiles.Click + New processing profile.Enter a name for the processing profile.Select the processing state: Made to order or Ready to ship.Select the minimum processing time.Select the maximum processing time.Select the unit for processing time.Save the settings.Step 2: Map the processing profile in your Etsy catalogueGo to Data » Catalogues.Open your Etsy catalogue.In the Processing profiles section, select the desired processing profile in the Export as field.Click + Add data source next to the Export as field.Select the de...

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  • BOL.com | New: Upload invoices to BOL via Flow

    You can now use a new action in Flow: Upload invoice.This allows you to send invoices for your orders from PlentyONE directly to BOL.Prerequisite: The shipping confirmation must have been transmitted to BOL.com beforehand.The upload is handled asynchronously. Once BOL has processed the invoice, the order status in PlentyONE will be updated automatically.You can define which statuses should be applied for successful and failed uploads in the Assistant.All results are logged and can be reviewed in the Flow history and logs. VersionAvailable frombeta15. September 2025early17. September 2025stable24. September 2025

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  • OBI | New: Import of Active Offers

    With this update, a new feature is available: Active OBI offers (SKUs) can now be imported into PlentyONE and created as offer listings in the Channel Layer. This eliminates the need to manually create listings for OBI offers that are already active.WorkflowThe import can be manually triggered in Sales Channels » Accounts for the respective OBI account.The system retrieves all active SKUs from OBI.For each SKU, the following workflow is executed:EAN MatchingCheck if the EAN exists in PlentyONE variations.No match: SKU is not imported; error is logged in report.Multiple matches: SKU is not imported; error logged “Multiple variations found”.Single match: Continue with processing.Check for Existing Offer ListingIf an offer listing already exists for SKU/EAN, no new listing is created.Listing Group AssignmentIf other variations of the same Plenty item are already in a listing group, the new variation is added to that group.Catalog LinkingIf exactly one catalog exists, it is linked automatically.If multiple catalogs exist or none is ava...

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  • Etsy | Change: E-Mail validation at order import process

    Previously, buyer email addresses were validated during the order import from Etsy. Since buyers can now log in with an Apple private relay email address, which is not provided through the Etsy API, this validation has been removed.Orders without an email address are now imported nonetheless. If the email address is required, it can be retrieved from the Etsy Seller Dashboard and then added to the contact in PlentyONE. VersionAvailable fromstable03 September 2025

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  • Change: Octopia:Cdiscount – Use the new event procedure for shipping confirmations

    To automatically send shipping confirmations to Cdiscount when you have shipped the items of an order, now use the procedure Plugins > Octopia: Send fulfillment notification to Octopia in your event procedure.The previously used procedure Order > Notify Cdiscount of order change is outdated and no longer functional.Alternatively, you can set up a PlentyONE Flow. In the flow, use the action Plugin (Legacy) > Octopia > Octopia: Send fulfillment notification to Octopia.Flows offer greater flexibility and are the modern alternative to traditional event procedures.You can find detailed instructions for setting up  an event procedure or a PlentyONE Flow for shipping confirmations in our manual. Version           Available from beta 27 August 2025 early 27 August 2025 stable 27 August 2025

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  • New: Octopia:Cdiscount – Two additional event procedures and PlentyONE Flow actions for reporting cancellations

    Two additional event procedures and PlentyONE Flow actions are now available for Octopia:Cdiscount to automatically inform Cdiscount of cancellations.In addition to the previously available cancellation reasons: Octopia: Send cancellation request to Octopia - Customer Claim Octopia: Send cancellation request to Octopia - Seller refusal the following reasons can now also be used: Octopia: Send cancellation request to Octopia – Customer Cancellation Octopia: Send cancellation request to Octopia – Customer Withdrawal You can find detailed information about the available event procedures and flows in the PlentyONE manual. Version       Available from beta 21 August 2025 early 21 August 2025 stable 21 August 2025

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  • bol.com | New: Integration of process status for shipments

    We have enhanced the workflow for bol.com shipment orders:PlentyONE now regularly checks the actual process status via bol.com’s API.Orders are only moved once bol.com reports a final status (SUCCESS, FAILURE, or TIMEOUT).Successful processes move orders to the status configured in the setup assistant for successful shipment orders.Failed processes (FAILURE / TIMEOUT) move orders to the configured failure status and also write an error log with bol.com’s error details.Processes with status PENDING remain unchanged and are checked again in the next interval.This makes bol.com shipment handling more reliable and aligns it with the existing mechanisms for asynchronous product updates. VersionAvailable fromearly20 August 2025stable27 August 2025 

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  • Changed: Netto order reservations (09.07.2025)

    ChangedOrder reservations are now imported without customer data and in the status [1] Incomplete data. You do not need to change anything. However, please check under Settings»Orders»Stock from which status stocks should be reserved in your system. VersionAvailable fromstable09th July 2025

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