ServiceDesk

  • New: DHL GoGreenPlus

    The DHL GoGreenPlus service for sustainable shipping is now available via the API.Note: In order to use the service, it must first be enabled by DHL.Once a billing number has been activated, the GoGreenPlus selection is available in the DHL shipping settings under shipping services. VersionAvailable frombeta3 July 2025early9 July 2025stable16 July 2025

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  • Fix: Error in tracking link

    Tracking URLs were not using the correct interpretable web character for a "space", instead a "+" was used. This meant that shipment tracking did not work in some cases. This error has been fixed. VersionAvailable frombeta2 July 2025early2 July 2025stable2 July 2025

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  • Fix: DHL REST UI: Error in the pagination of shipping settings

    In the DHL REST UI, only the first 25 settings were visible under the shipping settings, even if more than 25 were available. It was not possible to access the other shipping settings. This error has been fixed. VersionAvailable frombeta1 July 2025early 1 July 2025stable1 July 2025

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  • Fix: DHL REST: Error when creating customs documents

    At times it was not possible to download customs documents via DHL REST. This error has been fixed. VersionAvailable frombeta26 June 2026early26 June 2026stable26 June 2026

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  • Fix: Incorrect calculation of package weight in the Shipping Centre

    If the detail view of a package was opened in the shipping centre to configure the data manually, the total weight could be calculated incorrectly. This behavior has been fixed.  VersionAvailable frombeta25 June 2025early25 June 2025stable25 June 2025

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  • New: Actions available für Shipping/Fulfillment catalogue

    The following actions are now available in the settings for the Shipping/Fulfillment catalogue format:Change order statusAdd order tagRemove order tagHere you can select which actions are to be carried out after the export.VersionAvailable frombeta24 June 2025early25 June 2025stable2 July 2025

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  • Fix: Shipment registration: Order status could not be reset

    If an Order status in case of success and/or an Order status in case of error was selected during the shipment registration in the Shipping Centre, this was used again for the next shipment registration without the corresponding field being able to be reset. It is now possible to clear the fields for the order status. The empty status is retained the next time a shipment is registered. VersionAvailable frombeta18 June 2025early25 June 2025stable2 July 2025

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  • Change: Order ID clickable in Shipping Centre and Package Content List

    The order ID can now be clicked on in the UIs of the Shipping Centre and the Package Content List. After clicking on it, you will be taken to the corresponding order. VersionAvailable frombeta16 June 2025early18 June 2025stable25 June 2025

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  • Change: DHL REST: If country of origin is missing, nothing is transmitted

    If no country of origin is specified for an item in the customs data, nothing is transmitted instead of “” in the corresponding place as before.VersionAvailable frombeta13 June 2025early13 June 2025stable13 June 2025

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  • Fix: DHL REST: Transmission of export data only when toggle is switched on

    Customs details are only transmitted if the "Export delivery" toggle in the settings combination is switched on. VersionAvailable frombeta13 June 2025early13 June 2025stable13 June 2025

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