ServiceDesk

  • Change: Order UI: Improvements for virtual scroll and new MyView settings

    In the overview of the order UI, the following changes were made:MyView settings for compact fields can now be customised based on the order type.A new setting has been added for compact field rows. By default, the behaviour remains automatic and is preserved for both existing and newly created view sets.A new MyView setting has also been introduced for the items table rows, allowing you to define how many rows are displayed in the expanded items table. The default behaviour remains automatic and is applied to both existing and new view sets.As a result of these new settings, scrolling performance in the compact view has been improved, especially when a predefined number of rows is set for tables and for compact fields.VersionAvailable frombeta12. November 2025early12. November 2025stable19. November 2025 

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  • Fix: Orders (Reorder): Error in exchange rate field when changing currency

    Due to an issue when the exchange rate contained more than four decimal places, a calculation error occurred. This behaviour has been fixed.VersionAvailable frombeta11. November 2025early12. November 2025stable19. November 2025

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  • Reservations: payment removed

    FixThe order reservations were not deleted on removing a payment with the setting "Order reservation for paid orders only" active. VersionAvailable frombeta10 November 2025early12 November 2025stable19 November 2025

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  • Migration for new shipping profile calculation

    ChangeThe new shipping profile calculation has been activated for certain systems. Additionally, in some cases the default shipping profile was activated for items without active shipping profiles. This was necessary to get the same results in the old and new calculation. VersionAvailable frombeta06 November 2025early06 November 2025stable12 November 2025

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  • New: Bulk delete button for group action in the Variation overview UI

    In the Variants Overview a new Delete Button appears when one or more variants are selected.If the selected variant is a main variant, the button remains hidden.If you select a normal variant and then the main variant and click the delete button, a warning message will appear stating that the main variant cannot be deleted. The deletion of the other selected variants will proceed as normal.  VersionAvailable frombeta3 November 2025early5 November 2025stable12 November 2025

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  • Fix: Orders: Item properties were added to item name

    In the order creation view from an offer (for specific order items), the item properties were added to the item name and could no longer be edited until the order was created. This behaviour has been fixed.VersionAvailable frombeta23. October 2025early29. October 2025stable05. November 2025

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  • New: Delivery Countries UI

    Under Setup » Orders » Shipping » Delivery Countries, you now have the options to edit and activate the delivery countries that you previously found in the Countries of delivery tab under Setup » Orders » Shipping » Settings.Group functions have been added: If you select more than one delivery country in the list, the functions Set active status, Set warehouse, and Set language appear at the top, allowing you to easily configure settings for multiple countries at the same time. VersionAvailable frombeta23 October 2025early29 October 2025stable5 November 2025

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  • Fix: Reorder details UI: Procurement costs calculation

    In the detailed view of a reorder, the MyView settings for order and system currency were not taken into account in the procurement costs section of the overview portlet. This issue has been solved. VersionAvailable frombeta23 October 2025early29 October 2025stable5 November 2025

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  • Fix: Order status UI: Issue when saving status ID in status name

    In the Order Status UI, when editing a status, the status ID was repeatedly added each time the status was saved when Show status ID in status name was enabled. This has been solved. VersionAvailable frombeta23 October 2025early23 October 2025stable23 October 2025

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  • Fix: Orders UI: Side navigation entry "Trash" jumps in between orders

    The “Trash” entry in the side navigation would sometimes move between orders when more than three orders were open. This behaviour has been fixed.VersionAvailable frombeta23. October 2025early29. October 2025stable05. November 2025

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  • New currencies

    NewThe following currencies are now available in the system: AFN, ALL, AMD, AOA, AWG, AZN, BAM, BBD, BDT, BIF, BMD, BND, BSD, BWP, BZD, CLP, COP, CRC, DOP, DZD, EGP, ETB, FJD, FKP, GEL, GIP, GMD, GNF, GTQ, GYD, HNL, HTG, JMD, KGS, KHR, KMF, KYD, KZT, LAK, LBP, LKR, LRD, LSL, MAD, MDL, MGA, MKD, MMK, MNT, MOP, MUR, MVR, MWK, MZN, NAD, NGN, NIO, NPR, PAB, PEN, PGK, PKR, PYG VersionAvailable frombeta21 October 2025early22 Month 2025stable29 Month 2025

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  • Coupons: VAT rate on discount type "Shipping"

    FixA coupon of discount type "Shipping" could get the wrong VAT rate in an order under certain circumstances. This has been fixed. VersionAvailable frombeta20 October 2025early22 October 2025stable29 October 2025

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  • Order UI: external order ID for delivery orders

    NewThe external order ID is now available for delivery orders in the order UI. VersionAvailable frombeta20 October 2025early22 October 2025stable29 October 2025

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  • Fix: Orders: First step of order creation not working

    When creating a new order, the first step was not working correctly due to an error related to the new basket table. This behaviour has been fixed. VersionAvailable frombeta16. October 2025early16. October 2025stable16. October 2025

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  • Fix: Core/Order UI: Toolbar disappears when switching between orders

    When switching between different order types from the side navigation, the Order UI details toolbar would sometimes disappear. This behaviour has been fixed.VersionAvailable frombeta13. October 2025early13. October 2025stable15. October 2025

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  • Order import: order item type ID on update

    FixThe order item type ID was changed to the value 9 on update in some circumstances in the order import. This has been fixed. VersionAvailable frombeta09 October 2025early15 October 2025stable22 October 2025

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  • Order search: filter for custom property 1000

    FixIt was not possible to filter in the order UI for the custom property with type ID 1000. This has been fixed. VersionAvailable frombeta09 October 2025early09 October 2025stable15 October 2025

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  • Orders: infinite loop with inventory automation

    FixIt is not possible anymore to create an infinite loops with event action and the inventory automation. VersionAvailable frombeta06 October 2025early08 October 2025stable15 October 2025

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  • Orders: live exchange rates for all currencies

    NewLive exchange rates are now available for the remaining currencies ANG, BOB, IDR, KES, UAH, VND and XCD in the currency settings (Setup -> Orders -> Payment -> Currencies). VersionAvailable frombeta06 October 2025early08 October 2025stable15 October 2025

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  • Order UI: profit margin and promotional coupons

    FixPromotional coupons were not respected for the display of the profit margin in the order UI. This has been fixed. VersionAvailable frombeta29 September 2025early01 October 2025stable08 October 2025

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  • Orders: percentual promotional coupon and multipurpose coupon

    FixWhen redeeming a percentual promotional coupon in an order with an existing multipurpose coupon, an extra coupon item was added for the multipurpose coupon with positive value. This has been fixed. VersionAvailable frombeta29 September 2025early01 October 2025stable08 October 2025

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  • Changed position for Deleted Orders UI

    ChangedDeleted orders are now called Trash and are no longer in the footer, but at the very bottom of the navigationVersionAvailable frombeta25.09.2025early01.10.2025stable08.10.2025

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  • VAT assistants adjusted to new VAT rates for Romania

    NewVAT assistants in the accounting settings adjusted to the new VAT rates of RomaniaVersionAvailable frombeta24.09.2025early01.10.2025stable08.10.2025 

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  • New group of variables available

    There is now a new variable group Bank data for orders.In addition to the existing variables at customer level, these can also contain bank details for guest orders or be added directly to the order.Variables:Account numberAccount number (masked)SwiftBINBank nameHolderIBANIBAN (masked)VersionAvailableBeta23.09.2025Early24.09.2025Stable01.10.2025 

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  • New order templates UI

    NewThe order templates UI has been redesigned and now offers more options for configuring a templateA template can now be created directly from an existing order (in the order UI)VersionAvailable atbeta22.09.2025early24.09.2025stable01.10.2025

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  • Order-UI: Document creation overlay does not open or opens slowly

    The document creation overlay in the detail view of the order UI did not open due to a timeout and/or was slow in some cases. This has now been fixed.VersionAvailableBeta16.09.2025Early16.09.2025Stable17.09.2025

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  • Order overview: Display parent order type

    NewYou can now display the order type of the parent order in the header of the order VersionAvailable frombeta15.09.2025early17.09.2025stable24.09.2025

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  • Sort orders by last status change

    NewOrders in the order overview can now be sorted by last status change. VersionAvailable frombeta15.09.2025early17.09.2025stable24.09.2025

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  • Fix: Order UI: Manufacturer filter does not work as intended

    In the order overview (Orders » Orders) , the manufacturer filter was reset after each search, and users could not search for multiple manufacturers using the IN operator. This behaviour has been fixed.VersionAvailable frombeta11. September 2025early11. September 2025stable11. September 2025

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  • Fix: Order UI: Context menu loading indicator loads indefinitely

    In the order item shopping cart (Orders » Orders » [Select order] » Edit items), the context menu loading indicator would load indefinitely if no variation was assigned. This behaviour has been fixed.VersionAvailable frombeta11. September 2025early11. September 2025stable11. September 2025

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