ServiceDesk

  • Fix: Orders: compact view couldn't be activated

    In the order overview, the Compact mode couldn't be enabled after switching to the list view once. This has been fixed.VersionAvailable frombeta16th September 2026stable23rd September 2026

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  • Fix: Order UI: Status ID was displayed instead of the order status name

    Even when the Show status ID in status name setting was disabled, the order overview continued to display the status ID alone instead of the status name. This was because switching the setting did not invalidate the cached order statuses, meaning that outdated data continued to be used. This issue has been fixed. VersionAvailable frombeta14 September 2026stable16 September 2026

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  • Fix: Orders: Order opened in reorder UI

    When attempting to open an order from the reorder UI by clicking on the order ID, there was no redirection to the order UI; instead, the order was opened directly within the reorder UI. This behaviour has been fixed. VersionAvailable frombeta27 August 2026stable2 September 2026

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  • Fix: Order: Newly created order templates now selectable in the order settings

    If a new order template was created, it was not selectable in the menu Setup » Orders » Templates.This issue has been fixed: Newly created order templates are now available for selection. VersionAvailable frombeta24 August 2026stable24 August 2026

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  • Fix: Order: Selection bar with search field did not jump to the first entry of the input

    When a value was entered into the search field of a selection bar, the selection bar did not jump to the first entry containing the search value, but instead displayed the last found entries. This behaviour has been fixed. VersionAvailable frombeta24 August 2026stable26 August 2026

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  • Change: Orders: Taric code VAT assignments now support validity periods

    You can now assign a valid-from and valid-to date to each taric code / country VAT assignment. This allows multiple VAT rates to be set up for the same customs tariff number and country for different time periods. Future rate changes can thus be planned in advance instead of having to be manually changed on the effective date. VersionAvailable frombeta20 August 2026stable26 August 2026

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  • New: Orders: Assigned payments moved to overview

    The assigned payments area in the orders detail view was adjusted. The fields total order amount, paid and open were renamed and moved to the overview section at the top of the detail view.The fields are now named:Total order amount -> Invoice amountPaid -> Paid amountOpen -> Open amount (Not visible by default, has to be added with MyView)VersionAvailable frombeta6th August 2026stable12th August 2026

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  • Change: Order UI: Optimised loading and filtering of manufacturers

    The loading and filtering of manufacturers has been optimised in all views of the order UI: only the required manufacturers are now loaded as needed. This avoids unnecessary requests. Manufacturer filters have been replaced with a searchable selection component. VersionAvailable frombeta16 July 2026stable22 July 2026

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  • Fix: Order: several issues of the order UI have been fixed

    Following issues have been fixed:Fixed an issue where the owner field was automatically selected but not recognized as a change, causing the save icon to remain disabled. Users previously had to manually change and reselect the owner before saving. Removed an unnecessary secondary horizontal scrollbar that appeared when scrolling the Order Overview table in List Mode. Fixed an issue in the Order Overview where the Open Orders group action became unresponsive after opening and closing selected orders. Subsequent attempts to use the action showed only a loading indicator and required reloading the Order UI tab to restore functionality.VersionAvailable frombeta15th June 2026stable17th June 2026

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  • Fix: Reorder/Redistribution: Issues in the UIs

    The following issues have been fixed in the purchase order UIs:When using filters in the Transactions table, no search query was triggered during reorder or redistribution workflows.Changes to the configuration of the Shopping cart table made during the creation of a new redistribution were not saved.VersionAvailable frombeta9 June 2026stable10 June 2026

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  • Fix: Order UI: Infobox display in overview difficult to read

    In the detailed view of the Order UI, selecting the option No limitation for the number of cards per row in the MyView settings of the overview widget could cause the infoboxes to be displayed overcrowded. This issue has been fixed. VersionAvailable frombeta20 May 2026stable20 May 2026

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  • Fix: Orders. wrong status for main order when a variation was out of stock

    When a main order (an order with corresponding delivery orders) received a payment, it incorrectly moved to status 5, even if the included variations did not have sufficient stock. The main order now depends on the status of the corresponding delivery orders. If items are not available for delivery, the main order will now correctly remain in status 4 and no longer prematurely change to status 5. VersionAvailable frombeta4th May 2026stable6th May 2026

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  • New: Orders: DHL Retoure (Beileger) as shipping service for V01PAK and V62KP

    In the Settings » Orders » Shipping » Shipping service provider » DHL Shipping » Shipping settings menu you can now use DHLRetoure (Beileger) as an additional shipping service for the DHL products DHL Paket (V01PAK) and DHL Kleinpaket (V62KP). When enabled, it also generates the return label.VersionAvailable frombeta12th March 2026early18th March 2026stable25th March 2026

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  • Orders: status 3.3 for overpaid orders

    FixOverpaid orders were moved from status 3.2 to status 3.3 when stock was available. This should only happen for partial payments and was fixed. VersionAvailable frombeta29 January 2026early04 February 2026stable11 February 2026 

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  • Fix: Order UI: Display of notes in the widget

    In the Order UI, notes in the widget were displayed in HTML format after saving, despite formatting. This error has been fixed. VersionAvailable frombeta29 January 2026early29 January 2026stable29 January 2026

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  • Order UI: stock in warehouse dropdowns

    FixThe stock was not shown anymore in the warehouse dropdowns in the order UI. This has been fixed. VersionAvailable frombeta29 January 2026early04 February 2026stable11 February 2026

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  • Subscriptions: calculation of next run date

    FixThe next run date was calculated incorrectly in some circumstances for subscriptions. This has been fixed. VersionAvailable frombeta29 January 2026early04 Februrary 2026stable11 Februrary 2026

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  • Fix: Item UI Overview: Faulty keyboard navigation in the inline table

    In the overview of the new Item UI, keyboard navigation in the inline table was not working correctly. This has been fixed. VersionAvailable frombeta22 January 2026early28 January 2026stable4 February 2026

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  • Fix: Empty field removed from selection in dropdown lists in order-related UIs

    In the order-related UI elements such as Subscription, Reorder, Redistribution, and Order UI, the searchable selection included an empty option as the first choice for some elements that do not allow empty selections. This has been fixed. VersionAvailable frombeta21 January 2026early28 January 2026stable4 February 2026

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  • Fix: DHL Shpping settings: Shipping combinations table does not respond

    When you sorted the table by the column Billing number in the menu Setup » Orders » Shipping » Shipping service provider » DHL Shipping » Shipping settings, an error occurred and no interaction with the table was possible anymore. This behaviour has been fixed.  VersionAvailable frombeta20th January 2026early21st January 2026stable28th January 2026

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  • Orders: booking out from transfer storage location

    FixVarious problems could occur when booking out orders with a transfer storage location. This has been fixed. VersionAvailable frombeta09 December 2025early09 December 2025stable09 December 2025

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  • Fixed: Empty selection list for order referrers during order creation

    In the UI for order creation, the selection list for the order referrer was empty in the first step, preventing the order creation from proceeding. This issue has been fixed. VersionAvailable frombeta8 December 2025early8 December 2025stable7 January 2025

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  • New: Option to change the text editor

    A toggle function has been integrated into the item texts/html properties, allowing switching between CKeditor and Textarea. This setting is also a MyView setting. The default setting is CKeditor. This function is available for:Item text, technical data - item details and subpages with textsComments - variationdetail pagehtml properties - variant details --> properties VersionAvailable frombeta8 December 2025early7 January 2026stable14 January 2026

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  • New: "Description" field added for properties in UIs

    A new "Description" field has been added for properties. The "Description" column appears in the UIs next to the "Name" column. You can enter any description for the respective property. VersionAvailable frombeta4 December 2025early7 January 2026stable14 January 2026

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  • Fixed: Order Overview (Compact View) – Color Status Display in the Header Line

    In the compact view of the order overview, the color-coded status in the header line was no longer displayed correctly and appeared black in many cases. This issue has been resolved, and the status colors are now shown correctly again.VersionAvailable frombeta01. December 2025early01. December 2025stable03. December 2025

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  • Fix: Order-related UIs: Wrongly displayed tag name in overview filters

    In the Subscription, Reorder, Redistribution, and Order overview UIs, the tag list was not showing the correct name of the tags filter. This behaviour has been fixed.VersionAvailable frombeta24. November 2025early24. November 2025stable24. November 2025

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  • Fix: Order-related UIs: Various fixes

    In some order-related UIs, the following behaviours have been observed:In the Subscription, Reorder, Redistribution, and Order Overview UIs, filters were reset when navigating away from the overview and returning.In the Order Overview (compact view), the address and contact ID fields were not displayed correctly for guest orders.In the Order Overview UI, the context menu button for adding notes did not display the notes count badge.These behaviours have been fixed.VersionAvailable frombeta18. November 2025early18. November 2025stable19. November 2025  

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  • New item UI: shipping profiles on creation

    FixThe default shipping profiles were not activated when creating an item in the new item UI. This has been fixed. VersionAvailable frombeta18 November 2025early19 November 2025stable03 December 2025

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  • New item UI: name in group function for flags

    FixThe name was not displayed in the group function for flags in the new item UI. This has been fixed. VersionAvailable frombeta18 November 2025early19 November 2025stable03 December 2025

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  • Fix: Child order UI: Display of validation errors when creating child orders

    In the UI for creating child orders, validation errors between table fields were not fully readable. This issue has been fixed. VersionAvailable frombeta18 November 2025early19 November 2025stable3 December 2025

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