If you insert the content template Cancellation form (LTS) in ShopBuilder and the shop still shows a faulty form or the old text-based form, one of the following points is usually the cause.

1. The plugin is outdated

The template for the cancellation form was revised with plentyShop LTS version 5.0.79. Update the plentyShop LTS plugin to at least this version and deploy the plugin set. You can find the plugin set under Data & Plugins » Plugins » Plugin set overview.

2. The ShopBuilder contents have not been regenerated

After the update, or after changes to the cancellation form, you have to update the contents:

1. Open Shop » ShopBuilder.
2. Click Regenerate content.

3. The changes are not published

Saving alone is not enough in ShopBuilder. After your changes, click Publish at the top right.

4. The wrong page is linked

1. Open Items & Stock » Product categories and select the category that contains your cancellation form, usually under “Legal information”.
2. In the plentyShop tab, in the ShopBuilder area, check whether your new ShopBuilder page is selected as the template and not an old or the default version.
3. Also check whether the link in the shop points to this category. If it points to the page with the legal texts instead, the text from Setup » Shop » Default shop (Standard) » Legal appears.