We have completely redesigned our Service Desk to make your working day easier. The new design not only looks fresher, but above all gets you to your goal faster.Here is a quick overview of what has improved for you: Get there faster System status in focus: No more guesswork. We now display the current status of our services prominently and clearly, so you know straight away where you stand.    Smarter requests: When you click on “Submit a request” at the top right, we now guide you more specifically through the process. Your ticket is automatically sent to the right expert – and often we already suggest the appropriate solution while you are entering your request. Knowledge before you searchProactive FAQs: We present you with a dynamic selection of help topics, updated weekly based on current trends. This way, you often find answers even before you have to type anything.  Search with precision: Our search now features smart filters. With one click (on the left side), you can focus, for example, only on knowledge articles or commun...

If you login via plentyID, user name and password you don’t get an email if there is a notification in the service desk. To also get notified via email, you need to assign your email address to your PlentyONE account.WARNING: If you assign your email address to your PlentyONE account, you won’t be able to login via PID, user name and password but only via email address and password.Proceed as follows to assign an email address to your PlentyONE account: Login into your system via https://account.plentysystems.com/login.Your system opens. Click on your profile picture in the top right.A drop down menu opens. Click on Logout.Your PlentyONE account opens. Click on Account settings.The account settings opens. Enter your email address in the Email field. Save your settings. From now on, you will receive an email if there is a notification in the service desk.

The way you receive emails from the Service Desk depends on your login method:Log in with your e-mail address and password:If you log in with your PlentyONE account, all Service Desk e-mails will be sent to the e-mail address stored in your account. You can reply directly by email or in the Service Desk.Log in with PID, user name and password:Mails from the Service Desk are displayed directly in the Messenger of your PlentyONE system. In the “PlentyONE mails” group, you can view all replies to your requests, but you cannot reply to them directly.To reply, you still need to log in to the Service Desk and write your reply there. 

In our new Service Desk you can:Submit requests to the PlentyONE crew and track the status of your open tickets.Reply to your tickets to seamlessly continue communication.Search our FAQ to quickly find answers to common questions.Share feedback in the community forum to share your ideas and suggestions.The Service Desk is your central place for support and exchange!

You can easily log in to our Service Desk by going to https://help.plentyone.com . First click on “Continue with plentyONE” so that the login options become visible. There you have two options: Login with your e-mail address:Use the e-mail address linked to your PlentyONE account to log in directly. Login with plentyID and user name:Click on “Login with plentyID and user name”. Then enter the ID of your PlentyONE system and your valid access data.

If you need support or have a technical request, you can easily create a ticket in the Service Desk. Follow these steps to submit your request quickly and effectively.Log in and create a ticket Log in to the Service Desk. Then click on "Submit request" in the top right-hand corner to create a new ticket.Add ticket detailsIn the new screen, please enter a subject and a description of your request. Also add your PID.When you enter the subject, you will be shown suitable suggestions from our FAQ that may already answer your request.Add attachmentsYou can also add relevant attachments to specify your request.Ticket overview After submitting, you will be taken back to the overview where you can view all open requests.   

To view all open requests, click on your profile in the top right-hand corner and select the “Requests” section. There you can view all open tickets together with their respective status.The following statuses are possible:Open - Waiting for feedback from PlentyONE SupportIn progress - The request is currently being processed by PlentyONE SupportWaiting for your response - We are waiting for your responseResolved - The request is closed, but a response is still possible for another 7 days

If you want to write a reply to an open ticket, follow these simple steps: Click on your user in the top right corner and select “Requests” to view all open tickets. Select an open ticket. Under “Contribute to the conversation” you can submit your response. Notifications:Depending on whether you log in with your PlentyONE account or with your PlentyONE backend credentials, you will be notified via an email or a notification in the backend (Messenger) when PlentyONE support responds to your ticket. If you have a PlentyONE account, you can also reply directly via your usual email program. Would you like to create a PlentyONE account? You can find instructions here.

Requests for which you are on CC are tickets for which you are not the main contact person but have nevertheless been added to the distribution list. This will keep you informed of all developments and responses.This function is helpful for tracking requests that concern you or that you want to keep an eye on. You will receive notifications about updates and have the opportunity to contribute to the conversation yourself if required.