Solving error codes and issues
Solutions for specific error codes and validation issues found in your error logs.
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What does the error message "PSERR_133 - Submitted size isn’t an allowed value for the size chart being submitted by the partner. Or the submitted size isn’t an allowed value for the partner article’s alr" in the ProductErrorReport.csv report from Zalando
You are submitting a size from a size chart for which you are not authorised. For example, Zalando assigned you the sizes S-L, but you are trying to list an item in XL. Please contact Zalando and have the sizes within the size charts adjusted/expanded. Then check back here:
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What does the error message "PSERR_132 - EAN rejected because 2 EANs have the same size, color and Model ID. Please check all EANs within the color variant and make sure to not set a duplicate size (or co" in the ProductErrorReport.csv report from Zalando
The data passed on size, colour and Model ID (plenty article ID) are used to separate the data from each other. Therefore, check that your variants have different sizes/colours.Please note that your articles cannot be submitted separately, i.e. as individual articles, if they have been configured with the same article ID in plenty.
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What does the error message "PSERR_118 - EAN rejected because the sum of the material composition is not 100%. Please review the sum of material composition within the attribute." in the ProductErrorReport.csv report from Zalando mean?
Within the attributes, you enter the material information for the article. In the attribute of type text, you specify what percentage of the article consists of the chosen material.TIP: you must always total 100% in the end. However, the material information is expected in the export as 100.00%. This means for you that, for example, for 80% polyester and 20% cotton, you must enter the following values:Polyester: “8000”Cotton: “2000”For 100% cotton, this would be the value: “10000”An example:
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What does the error message "PSERR_104 - Set all mandatory attributes, to be found on the ZPU." in the ProductErrorReport.csv report from Zalando mean?
If you receive this error, in most cases mandatory attributes are missing that specifically apply to the silhouette type of this product. Unfortunately, we do not have an overview of these; please contact Zalando directly.
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What does the error message "PSERR_63 - EAN rejected because the images do not meet Zalando technical requirements (pixel size, resolution, format, etc). Please send corrected images." in the ProductErrorReport.csv report from Zalando mean?
Zalando has requirements for the images to be uploaded. These include size, resolution, format, background, etc.Check your images and ensure that the requirements for your images are met. Contact Zalando directly for the specifications.
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What does the error message "ZABLO_15 - Article blocked due to old season. Please delete the article from the feed or reach out to the Operations Team to adjust the season." in the ProductErrorReport.csv report from Zalando mean?
If you can also offer this article in the new season, you can set the feature "Season Code" within the feature selection of the article to the new season. If the new season is not displayed to you, please contact Zalando, as the silhouettes would then need to be updated there.
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What does the error message "ZANOP_01 - Please send price information for this article to push it back online." in the report ProductErrorReport.csv from Zalando mean?
Trigger a new price transmission.
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What does the error message "ZANOS_01 - Please send stock for this article to push it back online." in the ProductErrorReport.csv report from Zalando mean?
Trigger the price reconciliation again.
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What does "errors () (ValueId:): ageGroups" mean in the zalandoArticleExportlog.txt report?
The model of the variant must be maintained.
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What does "errors () (ValueId:): supplierColor" mean in the zalandoArticleExportlog.txt report?
The attribute Zalando > Manufacturer Colour is missing or not correctly assigned for the variant ID (=ValueID). As a fallback, the attribute name is used in this case.
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What does "errors () (ValueId:): sizeRegister" mean in the zalandoArticleExportlog.txt report?
The attribute Zalando > sizeRegister is missing or has not been correctly maintained.Attention: This only applies if you do NOT want to maintain your sizes via the attributes.Case 1: The attribute is missingThe attribute must therefore be added and maintained with the corresponding sizeRegister.Case 2: The attribute is maintainedIn this case, the Zalando format must be strictly adhered to.Please therefore check the sizeRegister for accuracy.Attention: Manually created sizeRegisters are not recognised by Zalando.
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What does "errors () (ValueId:): size" mean in the zalandoArticleExportlog.txt report?
The Zalando attribute » Size is missing for the variant ID (Value ID) or the attribute has not yet been linked to the attribute.Article attributes can be used for sizes. It is essential to link these in the size register. You can find out how to link attributes with characteristics here → Link attributes
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What does "errors () (ValueId:): silhouetteId" mean in the zalandoArticleExportlog.txt report?
The Zalando attribute » Silhouette name is missing for the variant ID (=ValueID).
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What does "errors () (ValueId:): season" mean in the zalandoArticleExportlog.txt report?
The attribute Zalando » Season code is missing for the variant ID (ValueID).
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What does "errors () (ValueId:): mainColorCode" mean in the zalandoArticleExportlog.txt report?
The Zalando attribute » 1. Colour code is missing for the variant ID (=ValueID).Exception: The variant has a colour attribute. In this case, the colour is maintained via attribute links.
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What does "errors () (ValueId:): image" mean in the zalandoArticleExportlog.txt report?
The variant must have at least one image that has been approved for availability on Zalando.
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What does "errors () (ValueId:): genders" mean in the zalandoArticleExportlog.txt report?
The Zalando attribute » Gender is missing for the variant ID (ValueID).
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What does "errors () (ValueId:): eab" mean in the zalandoArticleExportlog.txt report?
The variant requires a GTIN 13 in the tab Settings > Barcode, which is authorised for the origin “Zalando”.You can check the origin under Setup > Article > Barcode.
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What does "errors () (ValueId:): brand" mean in the zalandoArticleExportlog.txt report?
The attribute Zalando » Manufacturer code is missing for the variant ID (=ValueID).
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What does "errors () (ValueId:): ageGroups" mean in the zalandoArticleExportlog.txt report?
The Zalando attribute » age group(s) is missing for the variant ID (=ValueID).
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