ServiceDesk

  • What are the article status reports “ProductErrorReport.csv” / “ProductLiveReport.csv” from Zalando?

    Article status reports: The article status reports are generated once daily overnight by Zalando. The reports only contain information about variants that have been successfully exported to Zalando.ProductErrorReport.csv: Contains variants that have not been sellable on Zalando since the last export. The report is automatically generated once per night.ProductLiveReport.csv: Contains variants that have been sellable on Zalando since the last export, as well as stock and price of each variant on the Zalando channels (DE, FR, etc.) at the time the file was generated. The report is automatically generated once per night.

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  • How do I download the export logs from Zalando?

    Download export log:Open the menu Setup » Markets » Zalando » Settings.Switch to the tab Processing Reports.In the section Export Log, click on Download File ().→ The CSV file will be generated.Save the CSV file to your computer.Filter the entries by the status error.Check the entries and correct the affected variants in the PlentyONE backend.Tip: You can ignore entries with the status Warning.

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  • What is the export log “zalandoArticleExportLog.txt” for Zalando?

    The export log zalandoArticleExportLog.txt contains log entries for variants. The export log is automatically generated once per night. The file contains entries for successfully exported variants and for variants that could not be exported to Zalando.Tip: You can ignore entries with the status Warning.

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  • Where can I find the processing reports from Zalando?

    You can find the processing reports from Zalando under:Setup > Markets > Zalando > Settings > Tab: Processing Reports

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