All documents requested by Zalando from you must be configured independently according to the requirements. Zalando provides you with the PDF templates.Note: Since Zalando has certain requirements at this point, and you can only configure the document settings globally, you should, if necessary, create a separate client exclusively for Zalando to avoid overwriting your existing settings. For each client, you then have the option to customise the documents individually.You can book an additional client under START > My Account > Contracts.How to set up your documents can be found here.

There are two possible reasons for this: there is a parcel number for the order, but no return tracking number (return label).Analysis: Check this in the menu Orders > Shipping Centre.Return labels are displayed after searching for the respective order in the "Return labels" tab.Solution: If no label is available, this label must be created afterwards and the shipment must be reported again.A return label exists.Analysis: If this already exists, please check the time the return label was created and the time the shipment was reported to Zalando.If the label already exists, it may be that the label was not before the shipment was reported to Zalando.Solution: Trigger the shipment report again by restarting the event action. Depending on the event chosen within your actions, you should proceed accordingly. If it is not possible to trigger this event, you can also create a new action as a fallback by changing the status.

If a shipping confirmation has not been reported to Zalando, open the menu Data > Log:Use the following filters: Integration: Plenty\Modules\Zalando\Orders\Procedures\OrderShippingProcedure Identifier: Zalando Level: error If necessary, you can also filter by the Order ID/External Order ID: Reference type: orderId / externalOrderId Reference value: your Order ID / your external Order ID An example:

To view the history of your order, you can filter as follows: Identifier: Zalando Reference type: orderId / externalOrderId Reference value: your order ID / your external order ID